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Frequently Asked Questions

General

Please click on the following link to find our most up-to-date prices: /shop/mobile/phones

While abroad stay connected with access to your local data plan. With Data To Go you will be charged automatically $10 for 24-hour access to your local data bucket. During that period, you can continue to enjoy your local data services while traveling.

Enable data roaming for each mobile line prior to traveling simply by calling or visiting a DOCOMO PACIFIC location. Charges won’t be incurred until you first use data services while abroad.

Data To Go is available in the following 17 countries:

  • USA
  • Philippines
  • Japan
  • South Korea
  • Singapore
  • Taiwan
  • Hong Kong
  • Australia
  • Cambodia
  • Canada
  • China
  • Indonesia
  • Macau
  • Malaysia
  • New Zealand
  • Thailand
  • United Kingdom

Once you access your data while traveling abroad within the 17 countries included in Data To Go you will automatically be charged $10 per day until you turn off Data Roaming. These charges will reflect on your next monthly invoice.

You will only be charged one daily fee of $10 per 24-hour period* per mobile line for Data To Go even if you travel to multiple included countries.

**Charges are based off of ChST(Chamorro Standard Time) Time Zone

No, you'll start a 24-hour session once data is accessed using the cellular network. If you stop using your device before 24-hour session ends you won't be charged again. If you continue to use your device, you'll be charged another daily fee of $10 per device for another 24-hour session.

If you don't want to be charged another daily fee, stop using your device before your 24-hour Data To Go session expires. We recommend that you turn off Cellular Data Roaming in your device Settings to avoid accidentally triggering a daily fee due to background data usage. To prevent your device from registering on a cellular network and incurring any daily fees, place your device in Airplane Mode. Note that when a device is in Airplane Mode you cannot send or receive data, text messages, or make calls using the cellular network.

You'll be charged Roam Easy rates below:

 USAJapanPalauAsia & FSMEurope & AfricaAustralia
Calls per minute$0.30$1.50$1.50$2.00$2.50$2.50
SMS per SMS$0.10$0.20$0.20$0.20$0.30$0.30
Data per MB--$2.50$10.00$15.00-
*Data per day$10.00$10.00---$10.00

For more information on other roaming charges please visit
/shop/mobile/postpaid/roaming

*Data To Go rate of $10/per day applies to Australia, Cambodia, Canada, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Kingdom, and USA.

If you don’t want to use Data To Go for future trips please visit any DOCOMO PACIFIC location or call DOCOMO PACIFIC’s Call Center to disable data roaming.

Most international service issues can be solved by doing one of the following 1) Turn off your phone for one minute and then back on 2) Set your phone’s Carrier Network Selection to automatic. If the issue persists call DOCOMO PACIFIC’s Call Center at 1(866)688-GUAM(4826)

The USF is a designated federal fund designed to ensure first-class affordable telecommunications service for all consumers across the country; especially residents in high-cost rural communities and low-income customers. Additionally, the USF provides for discounted telecommunications services for schools, libraries and rural healthcare facilities. All telecommunications providers are required to pay into the USF and the government allows those providers to pass on these costs to their customers.

Yes, DOCOMO PACIFIC began assessing the USF surcharge on monthly long-distance services. The USF is assessed on all long-distance interstate calls as well as monthly recurring rates. Rates shown on our website do not include the federal USF charges.

**Federal Universal Service Charges (FUSC) are applicable to long-distance rates and usage as required by FCC. Providers began recovering the USF based on a percentage of their interstate and international end-user telecommunications revenues. The percentage is based on a contribution factor announced by the FCC and is subject to modification. As of February 01, 2012 the USF Fee will apply to Prepaid services.

Yes, Prepaid Card usage will be charged after each call and deducted accordingly. The USF is part of what we charge for wireless service. We simply collect this fee and forward it to the government fund. The USF is separate from taxes, state fees, or other mandatory surcharges. It is not a government-imposed fee or tax.

Yes, the federal government adjusts the amount that companies are required to pay into the USF each quarter. As a result, the amount we recover from customers may be adjusted on a quarterly basis depending on the needs of the USF. However, the rate is not expected to change significantly.

Yes. All major telecom providers on Guam and the CNMI pass on USF charges to their customers.

  1. Multimedia Messaging (MMS).
  2. Content.
  3. All Data (Access and Usage).
  4. Contract Commitment.
  5. Only SMS IDD Toll.
  6. Invoice Detail.
  7. Voice Feature.
  8. Roaming Access Fee and Airtime.
  9. Voice IDD Toll.
  10. Internet and Equipment Rental.
  11. Origination Detail Fee.
  12. Service Level Fee (e.g., Platinum, Gold support).

a. Dial (671) 788–6600

b. Enter 10 Digit Mobile Number

c. Enter Password

  • Enter Password
    1 – Listen to Message

    7 – Delete Message
    (note: when all messages have been deleted you can press 5 to recover deleted messages.)

    9 – Save Message

    0 – More Options

    3 – Personal Options

    2 – Change Password

    3 – Change Greeting

    4 – Change Spoken Name

    * – Return to Main Menu

SMS is a text message service that enables short messages of no more than 140-160 characters in length to be sent and transmitted from a cell phone. SMS was introduced in the GSM system and later supported by all other digital-based mobile communications systems. Unlike paging, but similar to e-mail, short messages are stored and forwarded at SMS centers, which means you can retrieve your messages later if you are not immediately available to receive them.

SMS messages travel to the cell phone over the system's control channel, which is separate and apart from the voice channel. Some phones may also support what is known as concatenated SMS which allows for larger messages to be sent. Please check with your phone manual if this is supported.

To send a Free SMS from WEB SMS to a friend in Guam or Saipan, please enter in the full 10-digit number in the "Number" field. For example: (671) 123-4567 or (670) 123-4567.

To send an international SMS use + Country Code instead of 011CountryCode. For Example: +63917000000000 would work where as 01163917000000000 would not.

To send a local SMS, please use the full 11-digit DOCOMO PACIFIC number. Example: +1 (670) 788-XXXX (Where X = 0 - 9) This will ensure accurate delivery.

Yes. SMS Roaming is available. Keep in mind SMS roaming charges do apply.

SMS are charged per text message sent. SMS rates are: $.04 per local text, $.06 per text to Philippines, $.10 for U.S. and International text messages.

Most mobile phones have both audible and visual notifications when an SMS has been received. An envelope icon appearing on your screen signifies that you have received an SMS text.

No. Your phone must be turned on and connected to the network to receive SMS texts.

Memory capacity varies by make and model of the phone. You will receive a warning that the memory is almost full or already full. When the memory is full, you will have to delete old messages before you can receive new messages.

Yes. You can be on an active voice call and SMS messages will still be received.

Yes. You can send and receive SMS texts from other mobile network providers on island.

Your SMS text messages will be stored on your mobile phone until you delete them.

Local Number Portability is a Federal Government mandate that requires wireless service providers to allow customers with eligible wireless numbers to retain their wireless numbers when changing service providers.

Your wireless number must remain in the same local geographic area where it is currently assigned. For Prepaid Wireless porting, ownership must first be authenticated at your current service provider before you can port your number to DOCOMO PACIFIC.

No. Your wireless number must remain active. Canceling your service prior to porting will prevent you from keeping your number. Please note: you will be responsible to your old service provider for any contractual requirements and applicable charges, including early termination fee, on your old account after the porting is completed.

Depending on your current service provider’s network, you may be able to use your existing phone.

Porting your wireless phone will take at least 5 hours on a regular business day provided the port in request is made by 3:30 p.m. Any port in request after 3:30 p.m. will be completed the next business day (9am to 6pm, Monday thru Friday). It may take longer, depending on the complexity of the port and your old service provider.

In accordance with the rules of the Federal Government mandate, telecommunications carriers are allowed to recover the cost of implementing and maintaining LNP service. As a result, beginning June 20, 2006, your account will assess a fee of $0.50 per unit each month. Important note: If you port out from us, DOCOMO PACIFIC will charge a one-time porting fee of $50.00. In addition, you will be responsible for any accrued charges, and any applicable early termination fee if you port out before the end of your minimum term.

During the porting in process, you should be able to make calls right away from your DOCOMO PACIFIC phone but you will not be able to receive calls until porting is complete.

In addition, during the porting process, your ability to make and receive calls, using your old wireless phone may vary depending on your old service provider. As a result, you may want to consider maintaining access to both your old wireless phone and your new wireless phone until porting is complete. Upon completion of the port, you will no longer have services under that number with your old service provider, and you will be able to make and receive calls using your DOCOMO PACIFIC phone.

Yes. Enhanced features offered by DOCOMO PACIFIC will be available upon completion of the porting process.

A DOCOMO PACIFIC representative will contact you when the porting process is completed.

Visit any DOCOMO PACIFIC store.

When porting your number, you will be asked to provide the following:

  • Confirmation that you are authorized on the account with your old service provider.
  • The name of your old service provider
  • A copy of your billing invoice from your old service provider (should have your account number)
  • A contact number where you can be reached during the porting process
  • Your Social Security number or, if a business, a tax identification number or other information that will be used to accurately identify you to your old service provider
  • A valid picture I.D.

Yes, all wireless service providers on Guam have been in compliance since May 2006.

Yes. DOCOMO PACIFIC offers 4G HSPA+ & 4G LTE Services that are available for all customers. Customers can quickly send/receive emails, upload videos and content faster on DOCOMO PACIFIC's Network.

4G HSPA+ & 4G LTE Services are enabled for all DOCOMO PACIFIC postpaid subscribers. However, not all devices support 4G HSPA+ or 4G LTE services.

No. DOCOMO PACIFIC gives you access to faster internet speeds with all our plans.

MAX Premium is $49.50 / month in addition to your current (or new) Voice Plan.

Using DOCOMO PACIFIC's network, a MiFi device provides internet access wirelessly; connecting up to 10 WiFi capable devices at one time.

No. MiFi devices can only work on Guam at this time.

You will be able to browse the web, check e-mails, send and receive instant messages, and stay connected with your favorite social networks.

DOCOMO PACIFIC offers the fastest internet service on island. Depending on your locations, you can experience 4G LTE speeds around the island.

No. Your internet data access uses the same network that your data enabled handsets use.

No. However, you are able to check your existing e-mail address via web access (such as Yahoo! Google, MSN, etc.).

Yes. Attachment files vary in size and will affect your capacity.

Postpaid and Prepaid USF and Our Customers The Federal Universal Service Fund (USF) Charge

The USF is a designated federal fund designed to ensure first-class affordable telecommunications service for all consumers across the country; especially residents in high-cost rural communities and low-income customers. Additionally, the USF provides for discounted telecommunications services for schools, libraries and rural healthcare facilities. All telecommunications providers are required to pay into the USF and the government allows those providers to pass on these costs to their customers.

Yes, DOCOMO PACIFIC began assessing the USF surcharge on monthly long-distance services. The USF is assessed on all long-distance interstate calls as well as monthly recurring rates. Rates shown on our website do not include the federal USF charges.

**Federal Universal Service Charges (FUSC) are applicable to long-distance rates and usage as required by FCC. Providers began recovering the USF based on a percentage of their interstate and international end-user telecommunications revenues. The percentage is based on a contribution factor announced by the FCC and is subject to modification. As of February 01, 2012 the USF Fee will apply to Prepaid services.

Yes, Prepaid Card usage will be charged after each call and deducted accordingly. The USF is part of what we charge for wireless service. We simply collect this fee and forward it to the government fund. The USF is separate from taxes, state fees, or other mandatory surcharges. It is not a government-imposed fee or tax.

Yes, the federal government adjusts the amount that companies are required to pay into the USF each quarter. As a result, the amount we recover from customers may be adjusted on a quarterly basis depending on the needs of the USF. However, the rate is not expected to change significantly.

Yes. All major telecom providers on Guam and the CNMI pass on USF charges to their customers.

  1. Multimedia Messaging (MMS).
  2. Content.
  3. All Data (Access and Usage).
  4. Contract Commitment.
  5. Only SMS IDD Toll.
  6. Invoice Detail.
  7. Voice Feature.
  8. Roaming Access Fee and Airtime.
  9. Voice IDD Toll.
  10. Internet and Equipment Rental.
  11. Origination Detail Fee.
  12. Service Level Fee (e.g., Platinum, Gold support).

Any amount available in your balance may be transferred to another DOCOMO PACIFIC Prepaid number. An error message will appear if the amount your are transferring is greater than your available balance.

No. This service is only available to DOCOMO PACIFIC subscribers.

If the expiration date of your load was longer than that of the receiver, the receiver's load expiration date will be extended to follow yours. If the receiver's load expiration date was longer before receiving load from you, then the receiver's expiration date will stay as is.

 No. This value added service is free for all DOCOMO PACIFIC Prepaid Subscribers.

Yes. Just remember to use the proper area code preceding the mobile number you are sending the credit load to.

a. Dial (671) 788–6600

b. Enter 10 Digit Mobile Number

c. Enter Password

  • Enter Password
    1 – Listen to Message

    7 – Delete Message
    (note: when all messages have been deleted you can press 5 to recover deleted messages.)

    9 – Save Message

    0 – More Options

    3 – Personal Options

    2 – Change Password

    3 – Change Greeting

    4 – Change Spoken Name

    * – Return to Main Menu

SMS is a text message service that enables short messages of no more than 140-160 characters in length to be sent and transmitted from a cell phone. SMS was introduced in the GSM system and later supported by all other digital-based mobile communications systems. Unlike paging, but similar to e-mail, short messages are stored and forwarded at SMS centers, which means you can retrieve your messages later if you are not immediately available to receive them.

SMS messages travel to the cell phone over the system's control channel, which is separate and apart from the voice channel. Some phones may also support what is known as concatenated SMS which allows for larger messages to be sent. Please check with your phone manual if this is supported.

To send a Free SMS from WEB SMS to a friend in Guam or Saipan, please enter in the full 10-digit number in the "Number" field. For example: (671) 123-4567 or (670) 123-4567.

To send an international SMS use + Country Code instead of 011CountryCode. For Example: +63917000000000 would work where as 01163917000000000 would not.

To send a local SMS, please use the full 11-digit DOCOMO PACIFIC number. Example: +1 (670) 788-XXXX (Where X = 0 - 9) This will ensure accurate delivery.

Yes. SMS Roaming is available. Keep in mind SMS roaming charges do apply.

SMS are charged per text message sent. SMS rates are: $.04 per local text, $.06 per text to Philippines, $.10 for U.S. and International text messages.

Most mobile phones have both audible and visual notifications when an SMS has been received. An envelope icon appearing on your screen signifies that you have received an SMS text.

No. Your phone must be turned on and connected to the network to receive SMS texts.

Memory capacity varies by make and model of the phone. You will receive a warning that the memory is almost full or already full. When the memory is full, you will have to delete old messages before you can receive new messages.

Yes. You can be on an active voice call and SMS messages will still be received.

Yes. You can send and receive SMS texts from other mobile network providers on island.

Your SMS text messages will be stored on your mobile phone until you delete them.

Local Number Portability is a Federal Government mandate that requires wireless service providers to allow customers with eligible wireless numbers to retain their wireless numbers when changing service providers.

Your wireless number must remain in the same local geographic area where it is currently assigned. For Prepaid Wireless porting, ownership must first be authenticated at your current service provider before you can port your number to DOCOMO PACIFIC.

No. Your wireless number must remain active. Canceling your service prior to porting will prevent you from keeping your number. Please note: you will be responsible to your old service provider for any contractual requirements and applicable charges, including early termination fee, on your old account after the porting is completed.

Depending on your current service provider’s network, you may be able to use your existing phone.

Porting your wireless phone will take at least 5 hours on a regular business day provided the port in request is made by 3:30 p.m. Any port in request after 3:30 p.m. will be completed the next business day (9am to 6pm, Monday thru Friday). It may take longer, depending on the complexity of the port and your old service provider.

In accordance with the rules of the Federal Government mandate, telecommunications carriers are allowed to recover the cost of implementing and maintaining LNP service. As a result, beginning June 20, 2006, your account will assess a fee of $0.50 per unit each month. Important note: If you port out from us, DOCOMO PACIFIC will charge a one-time porting fee of $50.00. In addition, you will be responsible for any accrued charges, and any applicable early termination fee if you port out before the end of your minimum term.

During the porting in process, you should be able to make calls right away from your DOCOMO PACIFIC phone but you will not be able to receive calls until porting is complete.

In addition, during the porting process, your ability to make and receive calls, using your old wireless phone may vary depending on your old service provider. As a result, you may want to consider maintaining access to both your old wireless phone and your new wireless phone until porting is complete. Upon completion of the port, you will no longer have services under that number with your old service provider, and you will be able to make and receive calls using your DOCOMO PACIFIC phone.

Yes. Enhanced features offered by DOCOMO PACIFIC will be available upon completion of the porting process.

A DOCOMO PACIFIC representative will contact you when the porting process is completed.

Visit any DOCOMO PACIFIC store.

When porting your number, you will be asked to provide the following:

  • Confirmation that you are authorized on the account with your old service provider.
  • The name of your old service provider
  • A copy of your billing invoice from your old service provider (should have your account number)
  • A contact number where you can be reached during the porting process
  • Your Social Security number or, if a business, a tax identification number or other information that will be used to accurately identify you to your old service provider
  • A valid picture I.D.

Yes, all wireless service providers on Guam have been in compliance since May 2006.

Yes. DOCOMO PACIFIC offers 4G HSPA+ & 4G LTE Services that are available for all customers. Customers can quickly send/receive emails, upload videos and content faster on DOCOMO PACIFIC's Network.

4G HSPA+ & 4G LTE Services are enabled for all DOCOMO PACIFIC postpaid subscribers. However, not all devices support 4G HSPA+ or 4G LTE services.

No. DOCOMO PACIFIC gives you access to faster internet speeds with all our plans.

MAX Premium is $49.50 / month in addition to your current (or new) Voice Plan.

Using DOCOMO PACIFIC's network, a MiFi device provides internet access wirelessly; connecting up to 10 WiFi capable devices at one time.

No. MiFi devices can only work on Guam at this time.

You will be able to browse the web, check e-mails, send and receive instant messages, and stay connected with your favorite social networks.

DOCOMO PACIFIC offers the fastest internet service on island. Depending on your locations, you can experience 4G LTE speeds around the island.

No. Your internet data access uses the same network that your data enabled handsets use.

No. However, you are able to check your existing e-mail address via web access (such as Yahoo! Google, MSN, etc.).

Yes. Attachment files vary in size and will affect your capacity.

Plans

Our Basic TV line-up consists of 55 channels of local info, news, sports, children and educational channels; it's provided direct to your TV via co-axial cable and does not require a set top box on any outlet in your home.

Digital Service features a multitude of networks of family entertainment, an Interactive Program Guide, Parental Controls, and expanded premium channels. Avoid long lines or out-of-stock titles at the video store by ordering Video On Demand Movies from the comfort of your own home!

No, you need a Digital Box to access Video On Demand.

If you want Digital Service for all the TVs, yes you will need a Digital cable box for every TV. However, you can have Digital TV in select rooms of your home and basic cable in the others.

This is to ensure that services are working correctly; installers need to install the wiring and boxes to your television(s) and verify that you have a clear picture.

Wire guard is protection against charges for service calls for Online, TV, Digital TV and Home Phone service calls that are not related to problems with our cable plant. Without wire guard, customers could be charged $75 for a service call.

This also includes free diagnostics of your PC at our main location. Wire guard costs $4.99.

A DVR is a Digital Video Recorder that allows you to record programs and movies you are unable to watch at the scheduled time, and watch them later at your convenience.

No, DOCOMO PACIFIC will work with you right over the phone. No hassles, no sitting in traffic and no long lines.

Our normal installation schedule is 48 hours after you place your order. Our 48-hour guarantee is based on an all day time block and if the home is already wired.

Take one look at HDTV and the difference in quality between high-definition and standard-definition TV is crystal clear. Standard definition broadcast television (NTSC) picture is constructed of 486 visible picture lines. An HDTV broadcast has up to 1080 lines, resulting in six times the picture clarity!

HDTV permits the transmission of a broader, fuller range of colors that extends beyond anything standard-definition television has ever been capable of, providing you with vivid, rich images. And when it comes to audio, 5.1 surround sound is superior to the stereo audio you get with standard-definition television. HDTV lets you hear every nuance in life-like fullness and takes the audio to a higher level by using an extended frequency response and higher data rate to transmit the 5.1 surround sound, resulting in more natural, life-like sound.

DOCOMO PACIFIC HDTV is only compatible with newer TV sets designated as HD-ready. An HD-digital set top box (HDVT or HDVR) is required for HD reception.

Note: Not all digital TVs are HD-capable; make sure your TV is HD-ready before ordering this service.

You are entitled to one (1) HDVT and one (1) HDVR. You may reserve a second HDVT or HDVR for installation at a later date at no installation charge, but you must pay a monthly rental fee for that equipment.

Customer Service Representatives, upon installation, will inquire if your TV is HD-capable; if it not, there will be no charge for the truck roll. If the HD equipment has been moved by you, there will be a charge of $49.99 if the cause of the problem is due to the equipment being moved (Note: The $49.99 charge applies even if you have Wire Guard coverage).

HDMI cables provide better audio and better command and control between the TV and set top or DVR than composite cables. HDMI cables allow special features to be fully utilized and are provided at installation.

As a DOCOMO PACIFIC Digital customer, you get a library of new release movies right on your TV and ready to watch anytime you want. The latest and greatest Hollywood hit movies starting at $2.99 each and you can watch as often as you want within 24 hours.

Simply go to Channel 999 and you will be directed to the DOCOMO PACIFIC Video On-Demand main menu.

You have access to Karaoke, Music Videos and Kids programming for FREE. The Video On Demand programming prices vary. Over a thousand titles for as low as $2.99. New releases start at $3.99. Disney Movies are $4.99 and Older favorites are just $2.99. Adult programming starts at $9.99. Prices vary for special events, local content and Sports packages.

You will always receive an order confirmation box before the start any program that carries a fee, asking you to confirm your purchase.

DOCOMO PACIFIC Video On-Demand offers some adult and mature content that may not be suitable for younger viewers. Any parental controls you have set will also work for Video On-Demand.

WTVE is a complimentary service included with your cable subscription that makes your TV service available to watch online. Learn more at www.watchtveverywhere.com.

COMPUTER or LAPTOP

Once registered, you can also go directly to any listed network and log in.

  • Click Log In at the top of the menu bar
  • Enter your email address and password
  • You may now see what networks are available

MOBILE DEVICE

Download the free network app on your favorite device – select Docomo Pacific as your TV provider and login.

It is available anywhere you can receive an Internet signal: inside your house, shopping mall, hotel, airport, etc. You'll get the best quality from a high-speed connection. Reception quality through a mobile carrier network or public Wi-Fi network (airports, stores, etc.) will vary depending on the signal strength.

TV Everywhere is a complimentary service included with your cable subscription. If you watch on a mobile phone, data usage charges from your cellular carrier may apply.

You will stay logged in for 90 days on the programmers website and then you will be prompted to log in again. You may need to log in the first time you download any applications. You may choose to log out after each session, but then will need to log in again.

Almost all available programs can be watched on all devices such as tablet, PC, laptop, iPad, iPhone, and Android Phone. Some TV networks have not made their programs available on all devices.

There is no limit to the number of devices you can use. However, certain TV networks limit the number of active video streams to 3-5 at the same time.

When you log in there is a prompt with a link to reset your password.

Yes. The username and password for WatchTVEverywhere is not the same as your My Docomo Pacific online billing account. You need to create a different username and password.

While our On Demand offerings complement your viewing experience on your TV, this service is an exciting new way to experience original programming right on your tablet, computer or Smartphone through your high-speed Internet connection.

There is no extra charge to use it. You only need to have a subscription to the network you want to watch. It has full episodes of current-season TV shows, many available the next day after air. Most of the web and mobile content is initially available only to cable subscribers.

  • An Adobe Flash Player with version 10.1 or higher.
  • An Internet connection of 3.0Mbps or greater (for HD content).
  • For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM.
  • For a Macintosh: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM.

You can access this service using the following browsers:

  • For Windows: Internet Explorer 7 or greater, Mozilla Firefox 3 or greater, or Google Chrome 10 or greater
  • For Macintosh: Safari 3 or greater, Mozilla Firefox 3 or greater, or Google Chrome 10 or greater

At this time WatchTVEverywhere does not offer parental controls.

Yes. We recommend checking your data plan before you use WTVE. This service transmits data and counts against your data allotment.

Network

The incoming (POP3) server is mail.guam.net and the outgoing (SMTP) server is smtp.guam.net.

Yes, web-mail services are available through internet browsers at this address: webmail.guam.net.

No, but the reverse may not be true. There are some sites that filter addresses allocated to the Asia Pacific Region. If we can get the website affected, we can usually contact the administrators and get them to open up our address space. Contact DOCOMO PACIFIC Technical Support at +1-671-688-CARE (2273).

DOCOMO PACIFIC provides our online subscribers with a free Data Usage Meter which tracks your monthly data usage. You can check your Data Usage Meter by logging onto your "My DOCOMO PACIFIC" account at docomopacific.com.

If you do not already have access to your "My DOCOMO PACIFIC" account, you can get your log-in information by stopping by any of our DOCOMO PACIFIC retail locations or calling the DOCOMO PACIFIC customer service hotline at (671) 688-CARE (2273) which is open Mon-Sat from 8am-8pm.

No, most updates are completed within 24 hours of your data use.

Your Data Usage Meter provides the current month's and the two previous month's consumption. So if it is March, you can view March (current month), February and January's (two previous months) consumption amounts.

The Data Usage Meter measures usage in Gigabytes (GB) over a calendar month. Note that your monthly billing period may be different from a calendar month. To find out your billing month schedule, you may refer to your billing statement, stop by any of our DOCOMO PACIFIC retail locations, or call the DOCOMO PACIFIC customer service hotline at (671) 688-CARE (2273) which is open Mon-Sat from 8am-8pm.

The Data Usage Meter can only be accessed via your “My DOCOMO PACIFIC” account. DOCOMO PACIFIC provides “My DOCOMO PACIFIC” account access information to an account's Primary subscriber only, therefore, only the Primary subscriber will have access to the Data Usage Meter.

No, we do not provide a Data Usage Meter to our Business (commercial) customers.

Your modem may be sending/receiving data even when you are not actively using your devices. Automatic system updates or cloud-based online file backup systems use data even when a device is not being actively used. Instances like this can add to your usage consumption.

One modem (which provides you with your data) is designated to your account. The Data Usage Meter tracks all the data that modem provides no matter what device it is used on. If you have more than one account (and therefore more than

No, DOCOMO PACIFIC only offers postpaid online service plans. You can review the DOCOMO PACIFIC Online plans by going to the Online tab of this website.

DOCOMO PACIFIC WiFi service allows WiFi capable devices such as, laptops, smartphones, or other mobile devices to connect to the Internet wirelessly within designated DOCOMO PACIFIC WiFi areas (hotspots). DOCOMO PACIFIC WiFi is a free added value service for DOCOMO PACIFIC Online customers. DOCOMO PACIFIC WiFi is also available for purchase via credit card or prepaid WiFi card which is available for purchase at any DOCOMO PACIFIC retail location.

Service will be available at any designated DOCOMO PACIFIC WiFi area. For a listing of our WiFi areas go to our WiFi page on our webpage, docomopacific.com

DOCOMO PACIFIC WiFi offers speeds of up to 3.0 Mbps to every customer. A 3.0 Mbps speed can allow you to check your emails, search the web, catch up on your social media pages and more. Kindly note that a 3.0 Mbps speed is not meant to stream high resolution videos.

DOCOMO PACIFIC Customer Care is available:
Mon-Sat, 8am - 10pm
Sun, 9am - 5pm

DOCOMO PACIFIC Technical Support is available 24/7.

Phone: 1 671 688-CARE (2273)
Email: customercare@docomopacific.com

In order to get a WiFi account, you must be a DOCOMO PACIFIC Online customer. If you are, simply go to our WiFi portal at wifi.docomopacific.com to register your account. You will need your Online account number and your Last Name to register. You can find your Online account number on your billing statement.

DOCOMO PACIFIC WiFi is a free added value service for Online customers. There is no charge to enjoying the service unless you have subscribed to additional Logins or have purchased additional WiFi data. If you would like to disable your WiFi account simply call Customer Care at 688-CARE or stop by any of our stores to request that your WiFi account be deactivated.

A 'Login' is the device that you can register to login to the WiFi service. For example, if you are issued three Logins you are able to register three different mobile devices in your DOCOMO PACIFIC WiFi Account to access the WiFi service.

Every DOCOMO PACIFIC Online customer is issued a number of free Logins. The number of free Logins that you have is determined by the Online speed you are subscribed to:

 

Online SpeedFree Logins
20.0 Mbps2
50.0 Mbps3
75.0 Mbps4

 

You can subscribe to additional Logins for only $2.99 per Login per month. Each customer is allowed a maximum of five (5) total Logins.

You can subscribe to additional Logins for only $2.99 per Login per month. Each subscriber is allowed a maximum of five (5) total Logins.

You can subscribe to more Logins by calling Customer Care at 688-CARE (2273). Your additional Logins will be activated the day after you subscribe for it.

Yes, there are monthly data CAPs to your WiFi usage. Your WiFi data CAP is determined by the Online speed you are subscribed to:

 

Online SpeedWifi Data Cap
20.0 Mbps15 GB
50.0 Mbps20 GB
75.0 Mbps25 GB

 

Your WiFi data usage is separate from your Online and Mobile data CAPs. Your WiFi data CAP is renewed every month.

No, the WiFi data that you use is separate from your home Online data. This is why there are separate data CAPs for WiFi use and Online use. Your WiFi data CAP and your Online data CAP is determined by the Online speed you are subscribed to:

 

Online SpeedWifi Data CapOnline
20.0 Mbps15 GB500 GB
50.0 Mbps20 GB750 GB
75.0 Mbps25 GB1.25 TB

 

Your WiFi data usage is also separate from your Mobile data usage.

When you have reached your WiFi data CAP, your access to the WiFi service will be disabled on your Login devices. Your WiFi data usage and your Login device access will be renewed at the end of the month. If you reach your WiFi data CAP but would like to purchase additional data, simply call Customer Care at 688-CARE to purchase more WiFi data.

Yes, you can purchase additional WiFi data by calling Customer Care at 688-CARE.

To reset your WiFi account password simply go to docomopacificwifi.com, login to your WiFi account, and go to the My "Profile" tab. Go to the Password fields to click the "Update" button to enable a password change.

If you have forgotten for WiFi account password, there is a "Forgot Password?" button on the login screen of our WiFi portal. Follow the easy steps given to retrieve your password.

To update your WiFi account information simply go to docomopacificwifi.com, login to your WiFi account, and go to the "My Profile" tab. On this page you can update your email and Password. You cannot change your Username.

To add your Login devices:

  • Bring the device you wish to add to any DOCOMO PACIFIC WiFi area.
  • Be sure the WiFi on the device is turned on. Select the "DOCOMO PACIFIC WiFi" network.
  • Open a web browser and the DOCOMO PACIFIC WiFi portal will appear. Sign into the portal with your username and password.
  • Go to the "My Devices" tab and click the "Add this device" button.
  • Input the name of your choice for that device and click "Add Device". Your device will then have WiFi access.

To delete your Login devices:

  • Sign into the DOCOMO PACIFIC WiFi portal with your username and password.
  • Go to the "My Devices" tab and click the "Delete" button that is next to the Login device that you would like to remove.
  • Your device is now unregistered from WiFi access.

DOCOMO PACIFIC WiFi is a free added value service for Online customers. There is no charge to enjoying the service unless you have subscribed to additional Logins or have purchased additional WiFi data.

Once your WiFi access is activated, your access is limited to the selected WiFi duration (i.e. if you purchase a 1 day plan at 8:00 a.m., your plan will expire at 7:59 a.m. the following day).

No. The duration of your WiFi access begins from the moment your WiFi access is activated.

To log out, simply close the browser that you are using.

Credit card purchase: 1 day $8 3 days $18 5 days $25 Prepaid Card: 5 days for $25 available at all DOCOMO PACIFIC Retail Stores.

Wifi Card

Online customers:

To connect to the DOCOMO PACIFIC WiFi you must first be sure that you have registered your WiFi account and Login devices at our WiFi portal wifi.docomopacific.com. For information on how to register your WiFi account and Login devices please refer to the "My DOCOMO PACIFIC WiFi Account" FAQs.

To connect your Login devices to WiFi:

  • Be sure the WiFi on the device is turned on. Select the DOCOMO PACIFIC WiFi" network.
  • If your Login device is already registered, you should now have access to DOCOMO PACIFIC WiFi.

Prepaid WiFi Card:

  • Locate and connect to the DOCOMO PACIFIC WiFi network on your WiFi-capable device.
  • Open a web browser on your WiFi-capable device. You will be automatically routed to the DOCOMO PACIFIC WiFi Portal (wifi.docomopacific.com).
  • Select the prepaid card icon
  • Enter the PIN Number of this prepaid card in the field provided; review and accept terms of service and press Enter

Credit Card purchase:

  • Locate and connect to the DOCOMO PACIFIC WiFi network on your WiFi-capable device.
  • Open a web browser on your WiFi-capable device. You will be automatically routed to the DOCOMO PACIFIC WiFi Portal (wifi.docomopacific.com).
  • Select the credit card icon
  • Select your preferred DOCOMO PACIFIC WiFi plan by clicking, "Buy Now" beside the plan you choose to buy.
  • Input your billing information in the fields provided. When completed, click on "Get DOCOMO PACIFIC WiFi Now" IMPORTANT NOTE: Customer must ensure that they agree to the terms of service by select the box beside the Terms and Conditions. If not selected, they will not be able to move forward with the purchase
  • Verify the purchase plan you selected and click, "Accept" to confirm your purchase and begin enjoying DOCOMO PACIFIC WiFi

Select the network name (SSID) "DOCOMO PACIFIC WiFi" to access the service.

All DOCOMO PACIFIC WiFi areas have the sign below posted on the main entrances of the area.

Another way to find out if our WiFi service is available in the area is by checking if "DOCOMO PACIFIC WiFi" is an available WiFi network on your mobile device.

Wifi Sticker

If you are connected to the DOCOMO PACIFIC WiFi network, but are having trouble connecting to the internet or being redirected to the portal, you may need to disconnect from the wireless network and reconnect. You should also close your browser and re-open it upon reconnecting to the DOCOMO PACIFIC WiFi network.

If you are having trouble connecting to the DOCOMO PACIFIC WiFi network, you may need to have your device "forget" the network (SSID). This will clear any information your device had stored about this network.

If you are still having issues, you may need to restart your device.

If you are already connected to the DOCOMO PACIFIC WiFi network, but are unable to connect to the internet or be redirected to the login page, you can disconnect from the network and try reconnecting.

If you are having issues connecting to the DOCOMO PACIFIC WiFi network, you may have to reset your wireless network adapter. On Windows machines, you can typically do this by clicking on "troubleshoot" when you are given an error about your connection. Rebooting your computer might also be necessary.

Any device with WiFi capability and a modern web browser should have no problem connecting to DOCOMO PACIFIC WiFi.

Although you must be a DOCOMO PACIFIC Online customer to register your account, if you have a device with another provider and wish to login to DOCOMO PACIFIC WiFi, your device will not be blocked.

Your DOCOMO PACIFIC WiFi connection is definitely secure. Although the connection is seen as "open" by many devices, DOCOMO PACIFIC uses an encrypted SSL connection to authenticate all users through the web portal. Subsequent authentication is done securely on a per-device basis so that no unauthorized users can or will have access to our wireless network.

DOCOMO PACIFIC also disables any client-to-client communication, meaning that your device is safe from anyone on the same network.

Although we have taken great steps to ensure that your wireless connection is secure, it is still a good practice to make sure that you browse securely when possible. This means using https (SSL) when available and not trusting websites, apps, or other downloads that you are not completely sure of.

Line Number Portability (LNP)

LNP is an FCC mandate that requires landline number providers such as GTA to allow customers with landline phone numbers to retain their phone numbers when changing service providers.

You can visit us or call our call center during our hours of operation at 688-CARE. A copy of your current GTA bill and a picture ID of the GTA subscriber is required by GTA in order to keep your local number. If you are authorizing a friend/relative to port your number on your behalf, you must provide them with a copy of your current GTA bill, and a copy of your picture ID, and you must also sign an Agent Authorization that is provided by Docomo Pacific.

General

Please click on the following link to view our hour of operations: /about-us/store-locator

Please click the following link to find a location near you: /about-us/store-locator

Please download the Skiplino mobile app to schedule a retail store appointment. 

Download on App Store: https://apps.apple.com/us/app/skiplino/id1065862072

Download on Google PlayStore: https://play.google.com/store/apps/details?id=co.lvlz.skiplino&hl=en&gl=US

Payment depends on your Invoice Period and Billing Cycle. The due date will be printed on your invoice. 

If subscriber's payment is not received five (5) days after their invoice due date, the Subscriber will be charged a late fee of $9.99 in Guam and CNMI.