Trade-In Program

How It Works

Get any new phone with a discount when you bring in your phone to any DOCOMO PACIFIC Retail Store! One of our friendly representatives will be happy to assist you with your trade-in.

Eligible Phone Listing

No. Model Trade-In Value
1Apple iPhone 7 32GB$250
2Apple iPhone 7 128GB$260
3Apple iPhone 7 256GB$260
4Apple iPhone 7 Plus 32GB$260
5Apple iPhone 7 Plus 128GB$310
6Apple iPhone 7 Plus 256GB$310
7Samsung Galaxy Note 5 32GB$100
8Samsung Galaxy Note 5 64GB$100
9Samsung Galaxy S7$200
10Samsung Galaxy S7 Edge$200
11Samsung Galaxy S8 $250
12Samsung Galaxy S8 Plus $300
13Samsung Galaxy Note 8 $350
14Samsung Galaxy S9$400
15Samsung Galaxy S9+$420
16Google Pixel $80
17Google Pixel XL $80
18Apple iPhone 8 64GB$300
19Apple iPhone 8 256GB$300
20Apple iPhone 8 Plus 64GB$360
21Apple iPhone 8 Plus 256GB$360
22Apple iPhone X 64GB$500
23Apple iPhone X 256GB$500

*Trade-In value is subject to change.
**Eligible phone is subject to change.

Trade-In Device Requirements

  1. Phone must be able to power on and off.
  2. Phone must be able to access IMEI from settings or from dialer *#06#.
  3. Display screen is functional and not cracked.
  4. Must not have any damage, missing buttons, and/or cracked casing.
  5. Phone must be unlocked and have no security password lock
  6. For iPhones: iCloud/Find My iPhone must be disabled.
  7. Phone must be in the original housing. Phone cannot have customized casing. Stickers and other decorations must be removed.

*All requirements MUST be met in order to trade in the phone. DOCOMO PACIFIC reserves the rights to refuse acceptance of any phone.

What Is Not Accepted

Frequently Asked Questions

  • When can I trade-in my phone?

  • Can I trade-in multiple phone(s) to apply the discount towards a single purchase?

  • Can I trade-in my phone to get any phone available?

  • Can I get cash for trading in my phone?

  • Can I trade in a phone from another carrier?

  • Do I need to bring in the phone's charger and other accessories?

  • Can I return or exchange my new phone after trade-in?

  • Can I get the original phone I traded-in back later?

  • Will there be a fee if I cancel my services after trade-in?

  • Is there a Security Deposit or Activation Fee to trade-in?

Terms and Conditions

DOCOMO PACIFIC will accept device battery chargers and accessories; however, these do not increase the value of your trade-in. Customers are responsible for cancelling any network service linked to each mobile device. DOCOMO PACIFIC is not responsible for any usage charges arising before, or after DOCOMO PACIFIC's receipt of your mobile device, or arising from any other circumstances whatsoever. Please ensure you remove your SIM card before submitting your mobile device. DOCOMO PACIFIC accepts no liability in the event that a SIM card is included with a mobile device and charges are then incurred. You will continue to be responsible for such charges. Any SIM cards received by DOCOMO PACIFIC with your mobile device will not be returned and DOCOMO PACIFIC will destroy them. You agree to release DOCOMO PACIFIC from all and any claims, losses or damages with respect to any data stored or contained in the mobile device or on any media used in conjunction with the mobile device (whether in the form of personal details, SMS, photos, games, songs or other data). DOCOMO PACIFIC accepts neither responsibility nor liability for and in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the mobile device prior to you handing it over to DOCOMO PACIFIC. If any personal information/personal data is contained in the mobile device which has not been deleted when DOCOMO PACIFIC receives it, DOCOMO PACIFIC will delete any such personal information/personal data and DOCOMO PACIFIC shall not be held responsible or liable for such deletion. All trade-ins are final. Customers are subject to signing a Customer Trade-In Agreement. Additional Terms and Conditions may apply.