Frequently Asked Questions

Overview

  • What does TiVo do?

  • How many shows can I record at one time?

  • How many shows can I save on my DVR?

  • Can I watch On Demand with TiVo Service?

  • How many tuners does the TiVo Media Gateway DVR have?

  • Can I set parental controls on the TiVo Service?

  • Does TiVo Service work on HD TVs? SD TVs?

  • What is the difference between retail TiVo Roamio and the TiVo Media Gateway DVR from DOCOMO PACIFIC?

Multi-room Service

  • Does TiVo from DOCOMO PACIFIC provide multi-room DVR features?

  • What is a TiVo eBox?

  • Can I play, pause, FF, RW and record using an eBox?

  • Can I pause a recorded show in one room and pick it up in another room?

  • How many TVs can get TiVo Service?

Parental Control & Purchase Pin

  • Is Parental Control available on all TiVo boxes?

  • Do I need to setup Parental Control and Purchase Pins on all TiVo boxes?

TiVo App for Tablets & Smartphones

  • Can I watch TV on my tablet or smart phone?

  • Where can I get the apps for my smart phone and tablet?

  • What devices are compatible with the "VU-IT!" App?

  • Can I go online to manage my scheduling and recording?

  • Can I download any recorded show to play offline?

DOCOMO PACIFIC App Troubleshooting FAQs

  • My iOS device can't find my TiVo DVR

  • My iOS device can't connect using my Media Access Key

  • My iOS device can only connect to my TiVo DVR using My Account login

  • I get the message "In order to use this application, you need to be connected to the Internet"

  • When I select some programs in My Shows, the information section lists "To Be Announced" or "No Information available"

  • What does my DOCOMO PACIFIC TiVo service provide me for streaming options?

DOCOMO PACIFIC App Technical Support FAQs

  • After renaming my TiVo DVR the DOCOMO PACIFIC App lists both the old and new name, and will not let me select either

  • My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs

  • The "VU-IT!" App closes immediately after opening with 'Unsupported Device' or 'Unauthorized Modifications Detected' error

  • Activating an iPad or iPhone FAQs

  • My iOS device can't stream shows from my DVR while I am away from home.

  • My iOS device can't stream live programming while I am away from home.

TiVo Service Features

  • What is a OnePass?

  • What is TiVo Universal Search?

  • What is a TiVo Wishlist® Search?

  • What is What to Watch Now?

  • What are TiVo Suggestions?

  • How does Browse Work?

TiVo Service Sign Up

  • What do I need to get TiVo Service from DOCOMO PACIFIC?

  • How much is TiVo Service from DOCOMO PACIFIC?

  • How do I set up TiVo Service from DOCOMO PACIFIC?

  • If I am a current DOCOMO PACIFIC Quad Play – "FUSION" customer and have a DVR, can I exchange it for TiVo?

  • If I am a current DVR customer and switch to TiVo, can I transfer my recorded shows and recording schedules?

  • Do I need to run new wires for the TiVo Media Gateway DVR and Minis?

  • What type of Television set is needed for TiVo Service?

  • Are there any special equipment needed to get TiVo Service installed?

TiVo Service TV Apps

  • Can I access YouTube® through the TiVo Service?

  • What apps are available on the TiVo Service?

  • Do I need to subscribe to these apps in order to enjoy them on TiVo from DOCOMO PACIFIC?

  • Are there music apps available on the TiVo Service?

Troubleshooting FAQs

  • I can't find my show in a search even though I know it's on

  • Why wasn't my show recorded

  • What happens if my TiVo Media Gateway DVR temporarily loses power

  • I can't get to one of my channels

  • My TiVo remote control doesn't work with my TiVo Media Gateway DVR

  • I haven't recorded enough shows to fill my TiVo Media Gateway DVR, but when I try to schedule more shows, the TiVo Media Gateway DVR says there isn't room