Frequently Asked Questions
What does TiVo do?
TiVo from DOCOMO PACIFIC provides you with the ultimate TV Experience. You always get TV you'll love wherever you are. With TiVo you will be able to record 6 shows at once, watch live TV or recordings on tablets & smart phones, get instant recommendations for what to watch, get full DVR control in every room of your home and so much more.
How many shows can I record at one time?
DOCOMO PACIFIC's Whole Home Solution with a Media Gateway DVR lets you record up to 6 shows at once. With that much recording capacity you will never argue over whose show gets recorded!
How many shows can I save on my DVR?
A Media Gateway DVR from DOCOMO PACIFIC allows you to store up to 1,000 hours – up to 150 HD/1,000 SD hours of recording capacity. Note: Actual high-definition recording capacity may vary based on television signal source and content.
Can I watch On Demand with TiVo Service?
Yes. With our TiVo service, DOCOMO PACIFIC will offer a new Video ON Demand platform called VU-IT! ON Demand. To view your VOD catalog: TiVo Central>Find TV, Movies, & Videos>VU-IT! On Demand
How many tuners does the TiVo Media Gateway DVR have?
The Media Gateway DVR has 6 tuners that allow you to record up to 6 shows at one time.
Can I set parental controls on the TiVo Service?
DOCOMO PACIFIC offers a wide range of parental controls to block specific channels or ratings. You can also set a purchase pin to prevent VOD purchases. For more help please see the 'TiVo Quick Service Guide'
Does TiVo Service work on HD TVs? SD TVs?
TiVo Service from DOCOMO PACIFIC can work on both HD and SD TV sets. TiVo Service looks the best on HD TV sets, as they have a wider screen, but you get the same features and functionality on SD sets. Minimum requirements are an HDMI port or RCA ports on your TV set.
What is the difference between retail TiVo Roamio and the TiVo Media Gateway DVR from DOCOMO PACIFIC?
The TiVo Media Gateway DVR from DOCOMO PACIFIC is similar to the retail TiVo Roamio. The big benefit of the Media Gateway DVR from DOCOMO PACIFIC is that there is no upfront cost and that the MG DVR is fully integrated with DOCOMO PACIFIC TV services & On Demand, bringing you the latest hit shows and movies. You also have the benefit of 24x7 technical support with DOCOMO PACIFIC and should your Media Gateway DVR fail to work, we will replace it.
Does TiVo from DOCOMO PACIFIC provide multi-room DVR features?
Yes. TiVo provides the ultimate multi-room DVR experience through the use of TiVo eBox receivers. By adding a TiVo eBox to additional TV sets in your home you will get full DVR control (FF, Pause, RW, Record, play back) on every TV and you will also get all of the amazing TiVo features that you get on your main TV set.
What is a TiVo eBox?
TiVo eBoxs are the receivers that you put on additional TVs in your home to get full DVR control on that TV as well as access to the amazing TiVo features and all the recordings on the main DVR.
Can I play, pause, FF, RW and record using an eBox?
Yes. eBoxs have full DVR control so you can have full control over live TV, set up a recording or watch a show from the main DVR on the eBox.
Can I pause a recorded show in one room and pick it up in another room?
With TiVo Service from DOCOMO PACIFIC you can pause a recording in one room and then pick up from the same point in another room, or even on your iPad or iPhone while in your home!
How many TVs can get TiVo Service?
Each TiVo Media Gateway DVR can support up to 5 additional eBoxs and you can have TiVo Service on up to 20 TV sets in your home by adding multiple DVRs and eBoxs. However, in some large HOME configurations, not all TV sets will be able to communicate with one another and share recordings. If you want to connect more than 10 TVs, call us and speak to a specialist to understand the details.
Parental Control & Purchase Pin
Is Parental Control available on all TiVo boxes?
Yes. Parental control is available on all TiVo Boxes.
Do I need to setup Parental Control and Purchase Pins on all TiVo boxes?
Yes. You would need to set each TiVo box individually in order to restrict Parental Controls and Purchases. For set up instructions, please visit www.docomopacific.com/tivo.
TiVo App for Tablets & Smartphones
Can I watch TV on my tablet or smart phone?
TiVo Service from DOCOMO PACIFIC provides you with the ability to stream Live TV or Recordings directly to your tablet or smart phone while inside of your home at no extra cost.
iPad® and iPhone® users running iOS 7.0 and later also have the option to download shows off the DVR and take them with you on the road.
Where can I get the apps for my smart phone and tablet?
iOS users can go to the Apple App Store and search for "VU-IT!". Android users can go to the Google play store or Amazon appstore for Android and search for "VU-IT!". Simply download the App to your device and follow the simple set up instructions.
What devices are compatible with the "VU-IT!" App?
iOS devices running 7.0 or later is required. iOS users are should search for "DOCOMO PACIFIC" when in the Apple App Store. Android devices running OS V4.1 or later and capable of hardware-decode of video contents. (1st and 2nd generation Kindle Fire devices are not supported. 3rd and 4th generation Kindle Fire devices are currently supported.) Android users can go to the Google play store or Amazon appstore for Android and search for "VU-IT!".
Can I go online to manage my scheduling and recording?
Yes, you can use the app on your tablet, smartphone or laptop from anywhere to search for shows and schedule recordings away from home. You can go online to http://vu-it.tv/ to access online scheduling through a browser.
Can I download any recorded show to play offline?
iOS user have the option to download a majority of shows. Not all content can be downloaded or transferred due to the copy protection restrictions by content owners. Download & take to go is not currently available for Android users.
DOCOMO PACIFIC App Troubleshooting FAQs
My iOS device can't find my TiVo DVR
If you are experiencing issues locating your TiVo devices through the "VU-IT!" for iOS:
- Make sure you are using your local Wi-Fi connection instead of 3G/4G network.
- Restart your network router by unplugging it, waiting 30 seconds, and plugging it back in. Once the router restarts, make sure you reconnect your iOS device to your network. Then try to locate the TiVo equipment on your app again.
- Verify that you have connected your TiVo equipment to your network: T6 DVRs, TiVo eBoxs, and Previews: From TiVo Central, go to Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection. If the test is successful, then your TiVo has a proper connection to the internet.
- Make sure you have the updated version of the DOCOMO PACIFIC App and have updated to the most current iOS version.
- Power cycle the DVR. Unplug the DVR from the electrical source for 30 seconds. Once restarted, locate the DVR on your iOS device again
My iOS device can't connect using my Media Access Key
Verify that you are attempting to connect your TiVo Media Gateway DVR to the device. If you share a network connection, the iOS device may be attempting to connect to a TiVo Media Gateway DVR on another account. Once you are certain that the TiVo Media Gateway DVR to which you are attempting to connect is your DVR, verify that you entered the correct Media Access Key. You can do this by opening TiVo Central, and selecting Settings and Messages > Account and System Information > Media Access Key.
If the Media Access Key is still not available from the TiVo DVR, then please attempt this workaround:
- Sign in to your account on http://www.tivo.com.
- Once logged in: Select My TiVo > My Account > Change DVR preferences.
- Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.
- Click Save on the bottom.
- Return to Change DVR preferences.
On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.
NOTE: To do this, repeat Steps 3-4.
- Click Save on the bottom.
- Wait 15 minutes and then force a connection to the TiVo service.
- After the service call is complete, check again for the Media Access Key on the TiVo box.
If you still do not see the Media Access Key, contact DOCOMO PACIFIC Customer Support.
My iOS device can only connect to my TiVo DVR using My Account login
Some iOS devices can connect to the Internet using either Wi-Fi or 3G/4G. Make sure your iOS device is using the Wi-Fi connection and not 3G/4G.
I get the message "In order to use this application, you need to be connected to the Internet"
Some iOS devices can connect to the Internet using either Wi-Fi or 3G/4G. Make sure your iOS device is using the Wi-Fi connection and not 3G/4G.
- Make sure your iOS device is not in Airplane Mode.
- Verify that your router and modem are operational.
When I select some programs in My Shows, the information section lists "To Be Announced" or "No Information available"
Programs you have transferred to your TiVo Media Gateway DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the DOCOMO PACIFIC App to display the program information. The program information is required for the app to perform functions such as Watch now.
What does my DOCOMO PACIFIC TiVo service provide me for streaming options?
DOCOMO PACIFIC TiVo turns your iOS device into your very own portable TV. Enjoy live, in-home streaming and even download your favorite DVR content and take it with you!
Everyone gets to watch shows on any TV set or even on their tablet or smart phone!
- Stream live or DVR content on up to 5 devices at the same time (devices include the T6 DVR, TiVo eBoxs and portable devices).
- Download your favorite shows from your DVR onto your device and take them with you. Enjoy it anytime and anywhere you want!
DOCOMO PACIFIC App Technical Support FAQs
After renaming my TiVo DVR the DOCOMO PACIFIC App lists both the old and new name, and will not let me select either
The local network has cached (saved) the old name. Please reboot your TiVo DVR to clear out the cache. You can reboot your TiVo DVR by unplugging it from the electrical source for 30 seconds and the plugging it back in.
My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs
The "VU-IT!" App could not fully access your TiVo box information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR's name, your TiVo DVR is being identified as "DVR-####", where "####" is the last four characters of your TiVo serial number. This should not present a problem. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.
The "VU-IT!" App closes immediately after opening with 'Unsupported Device' or 'Unauthorized Modifications Detected' error
If the app closes shortly after opening the application, your iOS device may currently be, or has previously been, modified. The "VU-IT!" App for iOS has the ability to stream video content from your DOCOMO PACIFIC TiVo Media Gateway, and TiVo is required to implement industry standard security measures to ensure video content is protected from use on devices with unauthorized software or modifications.
These unauthorized modifications to your iOS device often make permanent changes to the device and even after uninstalling or reversing the modification, the "VU-IT!" App may still not provide access which the application needs to operate.
Activating an iPad or iPhone FAQs
- Currently supported mobile devices: iPad, iPhone or iPod Touch running iOS 7.0 or greater
- At least one TiVo T6 connected to the home network.
- Wi-Fi home network
- "VU-IT!" iOS Mobile Application v1.1.1 (811133) or later
Home Network/Account Requirements
- All devices must be on the same home network in order to stream or download content.
- All devices' accounts must be activated and in good standing
- Host DVR must be connected to home router via MoCA or Ethernet connections.
- Verify that host DVR is connected home network.
- Make sure you are running iOS 7.0 or higher on their iPad/iPhone/iPod Touch.
- Make sure you have the latest "VU-IT!" app installed on your device. The version needs to be v1.1.1 (811133) or later.
- To start the connection to the TiVo T6, open and turn on your iPad
- Make sure that the iPad is connected to your home network
- Open the "VU-IT!" app. (If you have not already downloaded the app from the app store you will need to do that now.)
- Once the application opens it should automatically start the TiVo Stream Setup
The App will go thru 3 steps to verify the stream
- Step 1 Checking software version
- Step 2 Checking activation status
- Step 3 Linking TiVo Stream to your DVR
Once the 3 steps are complete, you can click done. You are now ready to stream or download a show.
- System requirements
My iOS device can't stream shows from my DVR while I am away from home.
With DOCOMO PACIFIC TiVo, out of home streaming of your DVR content is not available at this time. DOCOMO PACIFIC realizes this feature is desirable to our customers and are working to make this option available in the future. However, you can still have access to downloaded DVR content while on the go. Setting this feature up is easy to do. Just download desired content to your device while still connected to your home Wi-Fi network. Once downloaded to your device, you can enjoy it anytime and anywhere you want.
My iOS device can't stream live programming while I am away from home.
With DOCOMO PACIFIC TiVo, out of home streaming of live content is not available at this time. DOCOMO PACIFIC realizes this feature is desirable to our customers and are working to make this option available in the future. In the meantime, you can always enjoy in-home streaming of live content.
TiVo Service Features
What is a OnePass?
OnePass is like a DVR series recording feature, but way better. With OnePass you can select the show you want to record and choose to record all the episodes or only the new ones. Plus you can set up to add extra time to a show for all those popular shows that run a few minutes longer than normal. You can also create a OnePass for new TV shows and off-season TV shows months before the shows are airing on TV. Just create your OnePass with the "All Channel" option, and the TV shows will record for any channel on which they air.
What is TiVo Universal Search?
Universal Search allows you to easily find a show or movie based on title, actor or keyword. TiVo searches across both Live TV and On Demand to find what you want.
What is a TiVo Wishlist® Search?
If you're interested in a specific actor ("George Clooney") or topic ("Football"), create a WishList Search that will constantly searches in the background and every time a movie or show airs that matches your criteria, it will be recorded. You can enter criteria for key word, actor, title, director, genera and type of program. This is the ultimate way to find shows and movies on your favorite topics, actors or teams.
What is What to Watch Now?
What to Watch Now provides you with a choice of the best popular shows, movies, sports and kids entertainment that is available to watch right now. This will become your first destination when you get home, instead of going to the channel guide.
What are TiVo Suggestions?
TiVo Suggestions get to know what you like to watch based on your DVR recordings and your rating of shows. Then it will automatically record shows and movies that it thinks you will like so that they are there for you on your DVR. TiVo Suggestions will never replace shows you request or prevent them from being recorded and they are always the first programs deleted to make room for recordings you request.
How does Browse Work?
If you are in the mood for a comedy, drama or action movie or TV show. Use TiVo's browse feature to see what is on in a specific genre or category, then select a program to record in the future or watch right now from live TV or On Demand!
TiVo Service Sign Up
What do I need to get TiVo Service from DOCOMO PACIFIC?
TiVo Service is currently only available through Quad Play - "ONE" bundles from DOCOMO PACIFIC. Visit www.docomopacific.com/bundles to learn more.
How much is TiVo Service from DOCOMO PACIFIC?
TiVo Service from DOCOMO PACIFIC is exclusive to Quad Play – "ONE" Bundles. All "ONE" bundles include a TiVo Media Gateway and the TiVo Service. Additional eBoxs for other TV's in your home can be subscribed to for an additional $9.99 per month. Visit www.docomopacific.com/bundles to learn more.
How do I set up TiVo Service from DOCOMO PACIFIC?
Just give us a call and we'll take care of it for you! When you order a "ONE" bundle DOCOMO PACIFIC will schedule a professional installation with one of our experienced technicians to come to your home and set up the service for you.
If I am a current DOCOMO PACIFIC Quad Play – "FUSION" customer and have a DVR, can I exchange it for TiVo?
In order to receive TiVo service, you must upgrade to any of our "ONE" bundles. We offer 4 plan choices that fit your household needs. Visit www.docomopacific.com/bundles to learn more.
In order to receive TiVo service, you must upgrade to any of our "ONE" bundles. DOCOMO PACIFIC offers 4 ONE Bundle plan choices that fit your household needs. Visit www.docomopacific.com/bundles to learn more.
If I am a current DVR customer and switch to TiVo, can I transfer my recorded shows and recording schedules?
Unfortunately, you cannot transfer recorded shows and recording schedules from your DVR to your new TiVo Media Gateway DVR. DOCOMO PACIFIC has guides on our website to help you set up your personal preferences, searches and events.
Do I need to run new wires for the TiVo Media Gateway DVR and Minis?
Our TiVo Media Gateways and eBoxs are connected using the existing coaxial cables in your home and use a technology called MoCA to communicate, share shows, movies, live TV & DVR functions. If you house has older wiring DOCOMO PACIFIC may need to replace some portion of that wiring, but for most customers there is no need for new wiring.
What type of Television set is needed for TiVo Service?
Our TiVo boxes require your Television set to have at least an "RCA" or "HDMI" input port in order to connect and receive the best picture quality. The standard RF cable line will also work, however you may not receive the best picture quality that the TiVo boxes can provide.
Are there any special equipment needed to get TiVo Service installed?
In order to set up your TiVo Service, equipment will be installed to provide the service to you. DOCOMO PACIFIC recommends an available 5 outlet surge protector be available. The 5 outlet surge protector will provide power to the Internet Modem, your Wireless Router (customer equipment), TiVo Media Gateway, & Television (customer equipment). Installers will also have this on hand if needed. ONE bundled customers will be provided at no charge, if needed.
TiVo Service TV Apps
Can I access YouTube® through the TiVo Service?
Yes. TiVo Service from DOCOMO PACIFIC has full YouTube integration. You can access the entire YouTube catalog of videos, same as the web, plus TiVo service integrates great YouTube clips about shows, actors, directors and more into the guide – so you can easily learn more about your favorite show or movie!
What apps are available on the TiVo Service?
With TiVo Service from DOCOMO PACIFIC you can access Apps from Netflix, Hulu, YouTube, Pandora, iHeartRadio, Plex, Opera TV.
Do I need to subscribe to these apps in order to enjoy them on TiVo from DOCOMO PACIFIC?
Yes. A subscription to any Over-the-Top (OTT) content providers, such as Netflix, Hulu, Pandora, etc. is required through the respective OTT provider.
Are there music apps available on the TiVo Service?
Pandora and iHeartRadio are available. If you listen to Pandora or iHeartRadio on your computer, tablet or smartphone, you can link your accounts and play your favorite music on the best speakers in the house.
I can't find my show in a search even though I know it's on
The TiVo Media Gateway DVR uses your Channel List to search for shows. Verify that the channel is selected in your Channel List. Does the channel have a check mark next to it? To give it one, highlight the channel and press SELECT. For more help please see the 'Quick Guide' at www.docomopacific.com/tivo.
Why wasn't my show recorded
You can view History for an explanation of why the show did not record. History is the first selection in the To Do List. (To open the To Do list, go to TiVo Central, then choose 'Manage Recordings & Downloads,' then 'To Do List.'). For more help please see the 'Quick Guide' at www.docomopacific.com/tivo.
What happens if my TiVo Media Gateway DVR temporarily loses power
In the event of a power outage, any programs scheduled to record during the power outage will not be recorded. If a recording is in progress during a power outage, the recording will resume once power is restored and the DVR restarts. The recording will show up in two parts if the power is restored during the time the recording was made.
Your OnePasses, WishList Searches, and all the existing recordings in the My Shows list will not be affected. Shows in your To Do List will record as scheduled one the power is restored.
I can't get to one of my channels
Review your channel list to make sure all the channels you subscribe to are marked with a check. TiVo Central > Settings & Messages > Settings > Channels. Compare the channel list to the list of channels in your cable plan.
My TiVo remote control doesn't work with my TiVo Media Gateway DVR
- Be sure you are using the TiVo Media Gateway DVR's remote control, and that you hold it so that the TiVo button points toward the TiVo Media Gateway DVR.
- If you are trying to use the remote control in RF mode (so that it can control a TiVo Media Gateway DVR that is not within line-of-sight), make sure the remote is paired with the DVR. You'll know if the remote control is in RF mode if when you press a button you see a blue light at the top of the remote. If the light is red, that means the remote is in IR mode.
- For more help please see the 'Quick Guide' at www.docomopacific.com/tivo
I haven't recorded enough shows to fill my TiVo Media Gateway DVR, but when I try to schedule more shows, the TiVo Media Gateway DVR says there isn't room
The TiVo service includes smart scheduling features that track not only how much space you currently have on your TiVo Media Gateway DVR, but also how much space will be needed in the near future to record all the shows you have scheduled. If your TiVo Media Gateway DVR will be full in the near future, the TiVo service informs you and suggests options — such as allowing some shows to be deleted early — that will allow you to schedule additional recordings. With the TiVo service, you always have the final say over what gets recorded and how long it's kept.