Privacy Policy

DOCOMO PACIFIC Cares About Protecting Your Privacy

DOCOMO PACIFIC ("DPAC") is committed to protecting our customers' privacy. This privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information.

DPAC's privacy policy applies to DPAC customers, as well as to visitors to our website.

Information We Collect and How We Use It

DPAC collects and uses information about our customers and website visitors when you interact with us, when you use our products and services, and when you visit us online.

This information is used to deliver, provide, and repair products or services; establish and maintain customer accounts and billing records; contact you about our products and services and direct offers or promotions to you; monitor website statistics; and manage and protect our networks. Information may also be aggregated or anonymized for business and marketing uses by us or by third parties.

We may also obtain consumer information (such as demographic and interest data) from outside companies who provide such data. We use this data and combine it with other information we have to help us predict customer preferences and customize marketing offers.

Information We Share

Outside DPAC:

Except in circumstances explained in our Privacy Policy, in privacy policies for specific services, or in agreements with our customers, DPAC does not sell, license or share information that individually identifies our customers with others outside of DPAC for non-DPAC purposes without your consent. We may share information with our vendors and partners for business purposes and when necessary for them to perform work on our behalf. DPAC may also share certain non-personal identifiable information with outside companies to assist with the delivery of advertising campaigns or preparing and sharing aggregate business and marketing reports.

How to Limit the Sharing and Use of Your Information

CPNI: DPAC has a duty, under federal law, to protect the confidentiality of certain types of services, including: (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of your services, and (2) information contained on your telephone bill concerning your services you receive. That information, when matched to your name, address, and telephone number is known as “Customer Proprietary Network Information,” or “CPNI” for short.

Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.

CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.

Without your approval, DPAC may not use this CPNI to market products and services to you other than for services you currently purchase.

Direct Marketing: You may request to be removed from the DPAC direct marketing lists at any time. Direct Marketing includes SMS blasts or telemarketing phone calls.

Information Used for Online Advertising: You have choices about whether certain information collected on websites, including DPAC's, is used to customize advertising based on predictions generated from your visits over time and across different websites.

Wireless Location Services: Wireless services that use mobile device location data provide you with notice about the collection and use of this data as well as choices about whether specific location-tracking features available on your phone are turned on.

Parental Controls: Content controls are available for parents of DPAC's Internet and TV services.

You may opt-out of marketing activity conducted by DPAC by contacting Customer Care at 688-CARE (2273) or visiting any of the DOCOMO PACIFIC retail locations.

Information Security

DPAC has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we maintain. DPAC also submits to periodic audits by local and federal auditors to ensure robust protection of customer data and integrity of its data networks.

Contact Information

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, you may contact us at:

DPAC Privacy Office
Attention: Chief Legal Officer
219 S. Marine Corps Drive, Ste. 206

Accessing and Updating Your Information

You may correct inaccuracies in your information by calling Customer Care at 688-CARE (2273), visiting any of our retail locations, or by accessing your My DOCOMO PACIFIC online account and updating your information.

Changes to the Privacy Policy

If DPAC elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.