Online

Excessive Online Data Use FAQs

  • What is "excessive online data use"?

    DOCOMO PACIFIC has a monthly threshold (CAP) for download bandwidth consumption of high-speed internet service (DOCOMO PACIFIC Online) for residential users. Exceeding your data consumption threshold is considered “excessive online data use” as per the DOCOMO PACIFIC Acceptable Use Policy. Your monthly threshold is determined by your online service level (plan). The “excessive online data use” threshold for DOCOMO PACIFIC Online service levels are as follows:

    Online Service Online Data Usage Cap
    15.0 Mbps 350 GB
    30.0 Mbps 500 GB
    60.0 Mbps 1 TB

    The threshold includes data in any form (e.g. movies, photos, music, videos, e-mails, computer back-ups, or other types of files) that a customer uses to send/receive over the public internet including data sent by one DOCOMO PACIFIC Online customer to another.

  • Why is this data consumption threshold in place?

    DOCOMO PACIFIC is committed to providing you with the best service experience possible. Guam’s online network runs on a shared network, so every user's experience is potentially affected by their neighbors' data usage. By applying a (very high) monthly consumption threshold, we can help to preserve an exceptional online experience for everyone.

  • What can I measure (compare) my threshold amount against?

    A large majority of our DOCOMO PACIFIC Online customers only use 4-5 GB of data per month. To put data usage into perspective, 250 GB is the equivalent of:

    • Sending 50 million plain text emails;
    • Downloading 62,500 songs (173 days' worth of music);
    • Downloading more than 25,000 high-resolution photos; or
    • Streaming between 100-800 hours of video; the range depends upon whether you're streaming studio-quality video or standard-definition video which has different bit rates depending upon the provider (e.g. Netflix offers three video quality settings which range from up to 0.3 GB per hour for "good quality" to up to 2.3 GB per hour for "best quality").

    Over an entire year, a customer could do the following and not exceed a 1TB threshold:

    • Send more than half a billion plain text emails;
    • Download nearly three quarters of a million songs;
    • Download more than 300,000 high-resolution photos;
    • Stream between 1,200- 9,900 hours of movies and TV shows.
  • What happens if I go over my monthly threshold?

    If you go over your monthly data consumption threshold your account will be charged $0.20 per gigabyte (over the threshold amount).

  • If I do not use all the data of my monthly consumption threshold, can the remaining data amount be carried over into the next month?

    No, we do not offer a data usage rollover option.

  • How can I track my data usage?

    DOCOMO PACIFIC provides our online subscribers with a free Data Usage Meter which tracks your monthly data usage. You can check your Data Usage Meter by logging onto your “My DOCOMO PACIFIC” account at docomopacific.com.

    If you do not already have access to your "My DOCOMO PACIFIC" account, you can get your log-in information by stopping by any of our DOCOMO PACIFIC retail locations or calling the DOCOMO PACIFIC customer service hotline at (671) 688-CARE (2273) which is open Mon-Sat from 8am-8pm.

  • Does the Data Usage Meter show me my data usage in real time?

    No, most updates are completed within 24 hours of your data use.

  • How far back does the Data Usage Meter show my data consumption?

    Your Data Usage Meter provides the current month's and the two previous month's consumption. So if it is March, you can view March (current month), February and January's (two previous months) consumption amounts.

  • Does the Data Usage Meter track the usage of a calendar month or billing month?

    The Data Usage Meter measures usage in Gigabytes (GB) over a calendar month. Note that your monthly billing period may be different from a calendar month. To find out your billing month schedule, you may refer to your billing statement, stop by any of our DOCOMO PACIFIC retail locations, or call the DOCOMO PACIFIC customer service hotline at (671) 688-CARE (2273) which is open Mon-Sat from 8am-8pm.

  • Do all subscribers have access to a Data Usage Meter?

    The Data Usage Meter can only be accessed via your “My DOCOMO PACIFIC” account. DOCOMO PACIFIC provides “My DOCOMO PACIFIC” account access information to an account's Primary subscriber only, therefore, only the Primary subscriber will have access to the Data Usage Meter.

  • Is a Data Usage Meter available for DOCOMO PACIFIC Business customers?

    No, we do not provide a Data Usage Meter to our Business (commercial) customers.

  • Why does it show my data usage going up on my Data Usage Meter even when I am not actively using the internet?

    Your modem may be sending/receiving data even when you are not actively using your devices. Automatic system updates or cloud-based online file backup systems use data even when a device is not being actively used. Instances like this can add to your usage consumption.

  • I use my online data on multiple devices (i.e. my laptop, tablet, phone, etc.). Does the Data Usage Meter account for the data I use on all my devices or are there separate meters for each device?

    One modem (which provides you with your data) is designated to your account. The Data Usage Meter tracks all the data that modem provides no matter what device it is used on. If you have more than one account (and therefore more than one modem) in your home, the data from each modem is tracked individually and will have separate Data Usage Meters.

  • I always exceed my consumption threshold amount but I rarely use my online data. Why?

    DOCOMO PACIFIC is committed to assisting our customers and ensuring their account privacy. There are instances where third parties may be using your data without your acknowledgement. If you feel your reported online data usage is unreasonable compared to your (known) use, feel free to by stop by any of the DOCOMO PACIFIC retail locations or call our customer service hotline at (671) 688-CARE (2273) which is open Mon-Sat from 8am-8pm. Our team will do our best to identify the issue, if any.

  • Does DOCOMO PACIFIC offer a “pay-per-gigabyte” option for online services?

    No, DOCOMO PACIFIC only offers postpaid online service plans. You can review the DOCOMO PACIFIC Online plans by going to the Online tab of this website.