Device Replacement

Protect the things that keep you going. Replace your device up to 2 times per year and avoid high device replacement costs.

What is Device Replacement Plan?

If your device is non-responsive or has operational issues, Device Replacement Plan allows you to replace your device up to 2 times per year. Device Replacement Plan helps you avoid high device replacement costs.

Benefits

  • Low monthly subscription of $7.99 (required MyPlan M or higher)
  • No monthly subscription for MyShare plans
  • $150 replacement cost, per device claim
  • Replacement device of equal or greater value
  • Up to 2 wireless devices and rolling 12 month period.

Requirements

Claim Process

  1. Request
    • Simply call the Device Replacement hotline 1-671-689-SAVE (7283) to initiate the service request or visit one of our DOCOMO PACIFIC retail locations for assistance.
  2. Replacement
    • The replacement device will be available for pick up at our Tamuning, Micronesia Mall and Agana Shopping Center retail locations.
  3. Pay & go home happy
    • Pay the replacement price.

Limits and Conditions to Cover

Replacement Equipment supplied by DOCOMO PACIFIC under the Service Contract is limited to a maximum of 2 wireless devices and rolling 12 month period.

Subject to the following conditions:

  • Replacement request is accepted
  • Initial device purchased from DOCOMO PACIFIC is returned and wiped
  • Replacement fee of $150 is paid upon claim
  • All monthly fees payable under this Service Contract are paid or not overdue.

What is not covered?

  • Incidental or consequential damages
  • Loss theft, abuse, misuse, improper installation, willful damage, or destruction by the customer
  • Pre-existing Operation Failures of the covered equipment occurring before the time it was established as the covered equipment
  • Failure caused by war, terrorism, strike, embargo, acts of government/military, acts of God or natural disasters

Cancellation

  • 20 days from your receipt of this service contract in store at the time of sale
  • 30 days from your receipt of this service contract by mail

Contact Us

Phone: 1-671-689-SAVE (7283)
Address: 219 S. Marine Corps Drive Ste. 206 Century Plaza, Tamuning Guam 96913

*Device Replacement Plan applicable to Guam Mobile Postpaid Subscribers only. Device Replacement Plan is provided and administered by Asurion Service Plans, Inc. Some conditions apply. Device Replacement requires subscription and surrendering of registered device and allows up to 2 claims per rolling 12 month period. Device replacement is of equal or greater value and is dependent upon device availability.