Postpaid and Prepaid USF and Our Customers The Federal Universal Service Fund (USF) Charge
What is the Federal Universal Service Fund (USF) charge?
The Federal Universal Service Fund (USF), is a specially designated federal fund designed to ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in high-cost rural communities and low-income customers. Additionally, the Federal USF provides for discounted telecommunications services for schools, libraries and rural healthcare facilities. All telecommunications providers are required to pay into the Federal USF, and the government allows those providers to pass on these costs to their customers.
Does DOCOMO PACIFIC assess fees for the Universal Service Fund?
Yes, DOCOMO PACIFIC began assessing the Universal Service Fund (USF) surcharge on monthly long distance service. The USF is assessed on all long distance interstate and long distance calls as well as monthly recurring rates. Rates shown on our website do not include the federal USF charges.
** Federal Universal Service Charge (FUSC) are applicable to long distance rates and usage as required by FCC. Providers began recovering the USF based on a percentage of their interstate and international end-user telecommunications revenues. The percentage is based on a contribution factor announced by the FCC and is subject to modification. As of February 01, 2012 the USF Fee will apply to Prepaid services.
Will the customer's Prepaid Card Load be deducted for USF Fees?
Yes, Prepaid Card usage will be charged after each call, and deducted accordingly. The Federal USF charge is part of what we charge for wireless service. We simply collect this fee and forward it to the government fund. The "federal universal service fee" is separate from taxes, state fees, or other mandatory surcharges. It is not a government-imposed fee or tax directly on customers.
Will the USF rate change again?
Yes, the federal government adjusts the amount that companies are required to pay into the Federal USF each quarter. As a result, the amount we recover from customers may be adjusted on a quarterly basis depending on the needs of the Universal Service Fund. However, the rate is not expected to change significantly.
Do other telecom providers on Guam and the CNMI pass on USF charges to their customers?
Yes. All major telecom providers on Guam and the CNMI pass on USF charges to their customers.
Non-taxable services under USF
- Multimedia Messaging (MMS).
- All Data (Access and Usage).
- Contract Commitment.
- Only SMS IDD Toll.
- Invoice Detail.
- Voice Feature.
- Roaming Access Fee and Airtime.
- Voice IDD Toll.
- Internet and Equipment Rental.
- Origination Detail Fee.
- Service Level Fee (e.g., Platinum, Gold support).
Data To Go
What is Data To Go?
While abroad stay connected with access to your local data plan. With Data To Go you will be charged automatically $10 for 24-hour access to your local data bucket. During that period, you can continue to enjoy your local data services while traveling.
Enable data roaming for each mobile line prior to traveling simply by calling or visiting a DOCOMO PACIFIC location. Charges won’t be incurred until you first use data services while abroad.
Which countries are included in Data To Go?
Data To Go is available in the following 17 countries:
- South Korea
- Hong Kong
- New Zealand
- United Kingdom
When am I charged for Data To Go?
Once you access your data while traveling abroad within the 17 countries included in Data To Go you will automatically be charged $10 per day until you turn off Data Roaming. These charges will reflect on your next monthly invoice.
How will I be charged if I travel to multiple countries included in Data To Go?
You will only be charged one daily fee of $10 per 24-hour period* per mobile line for Data To Go even if you travel to multiple included countries.
**Charges are based off of ChST(Chamorro Standard Time) Time Zone
Do I have to opt-in daily to use Data To Go once I enable data roaming?
No, you'll start a 24-hour session once data is accessed using the cellular network. If you stop using your device before 24-hour session ends you won't be charged again. If you continue to use your device, you'll be charged another daily fee of $10 per device for another 24-hour session.
Once I've triggered a daily fee charge, what do I need to do if I don't want to be charged another daily fee during my trip?
If you don't want to be charged another daily fee, stop using your device before your 24-hour Data To Go session expires. We recommend that you turn off Cellular Data Roaming in your device Settings to avoid accidentally triggering a daily fee due to background data usage. To prevent your device from registering on a cellular network and incurring any daily fees, place your device in Airplane Mode. Note that when a device is in Airplane Mode you cannot send or receive data, text messages, or make calls using the cellular network.
How will I be charged if I travel to a country that's not included in Data To Go?
You'll be charged Roam Easy rates below:
USA Japan Palau Asia & FSM Europe & Africa Australia Calls
$0.30 $1.50 $1.50 $2.00 $2.50 $2.50 SMS
$0.10 $0.20 $0.20 $0.20 $0.30 $0.30 Data
- - $2.50 $10.00 $15.00 - *Data
$10.00 $10.00 - - - $10.00
For more information on other roaming charges please visit www.docomopacific.com/mobile/postpaid/services/postpaid-roaming
*Data To Go rate of $10/per day applies to Australia, Cambodia, Canada, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Kingdom, and USA.
How do I disable Data To Go if I don’t want to use it for future trips?
If you don’t want to use Data To Go for future trips please visit any DOCOMO PACIFIC location or call DOCOMO PACIFIC’s Call Center to disable data roaming.
What do I do if I have a service issue while I’m traveling abroad?
Most international service issues can be solved by doing one of the following 1) Turn off your phone for one minute and then back on 2) Set your phone’s Carrier Network Selection to automatic. If the issue persists call DOCOMO PACIFIC’s Call Center at 1(866)688-GUAM(4826)
How can my contacts in the Philippines call or text my SMART Philippine number?
Just ask your contacts in the Philippines to dial or input your SMART Philippine number in their cellphones, then they can start calling or texting you, just like you’re in the Philippines!
What number will register on my Philippine contacts' cellphones when I text or call them from Guam and the CNMI?
Your friends / family in the Philippines will receive your SMS from your SMART Pinoy number. This allows them to reply directly to your SMS. Your DOCOMO PACIFIC number will be displayed on their phone when you call.
How will my number appear?
SMART users will see your number as 0063949xxxxxxx, GLOBE and SUN Cellular users will see +63949xxxxxxx.
Can I be contacted through my SMART Philippine number when I travel to the Philippines or anywhere off-island?
Yes. As long as you have DOCOMO PACIFIC's international roaming service activated. Roaming charges will apply.
How many SMART Philippine numbers can I get?
You can get one SMART Philippine number for each DOCOMO PACIFIC SIM you own. If you have more than one DOCOMO PACIFIC phone, feel free to add the SMART Pinoy service to each phone. Service rates apply.
I forgot my SMART Philippine number. How can I retrieve it?
Text ASK SMART and sent to 143. Your SMART Philippine number will be sent to you via text.
How do I deactivate my SMART Pinoy service?
Text SMART PINOY OFF and send to 143.
What happens if I request for deactivation through SMS?
You will lose your SMART Philippine number. You will get a different SMART Philippine number when you reactivate. Reactivation is subject to service fee.
What do I need to do after the SMART Pinoy service is deactivated after 30 days?
You have to reactivate your account within 7 days from expiry, to maintain the same SMART Philippine number. To reactivate, text SMART PINOY ON to 143. If reactivation is done after 7 days, a new SMART Philippine number will be assigned to you. Reactivation is subject to service fees.
What is Auto Renewal?
This service automatically renews your SMART Philippine number every 30 days. You’ll no longer need to manually reactivate every 30 days.
How do I turn off Auto Renew?
Send AUTO OFF to 143.
Where can I learn more about the SMART PINOY service?
To learn more about the SMART Pinoy service, text INFO SMART and send to 143. You can also visit any DOCOMO PACIFIC store or call Guam 688-CARE (2273) CNMI 483-CARE (2273) for more information.
To retrieve your message from your GSM/WCDMA mobile phone:
a. Dial 777 + Send
b. Enter Password
To retrieve your messages when calling from a landline:
a. Dial (671) 788–6600
b. Enter 10 Digit Mobile Number
c. Enter Password
Voice Prompt Main Menu
I. Enter Password
1 – Listen to Message
7 – Delete Message
(note: when all messages have been deleted you can
press 5 to recover deleted messages.)
9 – Save Message
0 – More Options
3 – Personal Options
2 – Change Password
3 – Change Greeting
4 – Change Spoken Name
* - Return to Main Menu
What is SMS?
Short Message Service is a text message service that enables short messages of no more than 140-160 characters in length to be sent and transmitted from a cell phone. SMS was introduced in the GSM system and later supported by all other digital-based mobile communications systems. Unlike paging, but similar to e-mail, short messages are stored and forwarded at SMS centers, which means you can retrieve your messages later if you are not immediately available to receive them.
SMS messages travel to the cell phone over the system's control channel, which is separate and apart from the voice channel. Some phones may also support what is known as concatenated SMS which allows for larger messages to be sent. Please check with your phone manual if this is supported.
How do I send a SMS to a friend from WEB SMS?
To send a Free SMS from the WEB to a friend in Guam or Saipan please enter in the "Number" field the full 10-digit number. For example: 6711234567 or 6701234567.
How do I send an International SMS?
To send an international SMS use + Country Code instead of 011CountryCode. For Example: +63917000000000 would work where as 01163917000000000 would not.
How do I send a local SMS?
To send a local SMS please use the full 11 digit DOCOMO PACIFIC number. Example: +1670788XXXX (Where X = 0 - 9) This will ensure accurate delivery.
Can I use SMS while traveling abroad?
Yes. SMS Roaming is available. Keep in mind SMS roaming charges do apply.
What are the SMS rates?
SMS are charged per text message sent. SMS rates are: $.04 per local text, $.06 per text to Philippines, $.10 for U.S. and International text messages.
How will I know if an SMS Text Message has arrived?
Most mobile phones have both audible and visual notifications when an SMS has been received. An envelope icon appearing on your screen signifies that you have received an SMS text.
If my mobile phone is turned off, will I still receive SMS text messages?
No. Your phone must be turned on and connected to the network to receive SMS texts.
If my phone’s memory is full, will I still receive a SMS text messages?
Memory capacity varies by make and model of the phone. You will receive a warning that the memory is almost full or already full. When the memory is full, you will have to delete old messages before you can receive new messages.
If I am on a call, will I still receive SMS text messages?
Yes. You can be on an active voice call and SMS messages will still be received.
Can I SMS to other network providers on-island?
Yes. You can send and receive SMS texts from other mobile network providers on island.
How long will my SMS texts be stored after I receive them?
Your SMS text messages will be stored on your mobile phone until you delete them.
Is SMS texting available on prepaid?
Will I need to change my phone to use Video Calling Service?
If your handset is NOT 3G capable, YES, you will need to change your mobile phone.
Can I place a Video Call to any mobile phone?
Video Calls can only be placed from one 3G capable phone to another 3G capable phone. Currently, the service is available only within our network.
How do I activate Video Calling on my 3G phone?
Video Calling is a feature enabled on a 3G capable phone. No subscription is necessary.
Can I place a Video Call to Docomo Pacific subscribers who are roaming?
No. Currently, Video Calling is available only within our network.
How will I be billed?
Video Calling is billed on per minute, at $0.40 cents per minute, and will be included into your monthly bill.
If I receive a Video Call, can I choose to take it as a voice call only?
Yes. You have the option to take a Video Call as a Voice Only call.
Can a Video Call be saved?
No. Video Calling is a live video feed and cannot be saved or archived as a file.
Am I charged for both Sending and Receiving Video Calls?
Yes. You are charged $0.40 cents per minute for both sending and receiving calls.
Local Number Portability
What is local number portability?
Local Number Portability is a Federal Government mandate that requires wireless service providers to allow customers with eligible wireless numbers to retain their wireless numbers when changing service providers.
How do I know if my current wireless number is eligible for porting?
Your wireless number must remain in the same local geographic area where it is currently assigned. For Prepaid Wireless porting, ownership must first be authenticated at your current service provider before you can port your number to DOCOMO PACIFIC.
Should I cancel my existing service before porting?
No. Your wireless number must remain active. Canceling your service prior to porting will prevent you from keeping your number. Please note: you will be responsible to your old service provider for any contractual requirements and applicable charges, including early termination fee, on your old account after the porting is completed.
Will I need a new phone?
Depending on your current service provider’s network, you may be able to use your existing phone.
How long will it take to port my number?
Porting your wireless phone will take at least 5 hours on a regular business day provided the port in request is made by 3:30 p.m. Any port in request after 3:30 p.m. will be completed the next business day (9am to 6pm, Monday thru Friday). It may take longer, depending on the complexity of the port and your old service provider.
Will DOCOMO PACIFIC charge me for porting my service?
In accordance with the rules of the Federal Government mandate, telecommunications carriers are allowed to recover the cost of implementing and maintaining LNP service. As a result, beginning June 20, 2006, your account will assess a fee of $0.50 per unit each month. Important note: If you port out from us, DOCOMO PACIFIC will charge a one-time porting fee of $50.00. In addition, you will be responsible for any accrued charges, and any applicable early termination fee if you port out before the end of your minimum term.
What happens to calls while the port is being processed?
During the porting in process, you should be able to make calls right away from your DOCOMO PACIFIC phone but you will not be able to receive calls until porting is complete.
In addition, during the porting process, your ability to make and receive calls, using your old wireless phone may vary depending on your old service provider. As a result, you may want to consider maintaining access to both your old wireless phone and your new wireless phone until porting is complete. Upon completion of the port, you will no longer have services under that number with your old service provider, and you will be able to make and receive calls using your DOCOMO PACIFIC phone.
Will the enhanced features that DOCOMO PACIFIC offers to its customers work after the porting process is complete?
Yes. Enhanced features offered by DOCOMO PACIFIC will be available upon completion of the porting process.
How will I know when the port in to DOCOMO PACIFIC is complete?
A DOCOMO PACIFIC representative will contact you when the porting process is completed.
How do I join DOCOMO PACIFIC?
Visit any DOCOMO PACIFIC store.
When porting your number, you will be asked to provide the following:
- Confirmation that you are authorized on the account with your old service provider.
- The name of your old service provider
- A copy of your billing invoice from your old service provider (should have your account number
- A contact number where you can be reached during the porting process
- Your Social Security number or, if a business, a tax identification number or other information that will be used to accurately identify you to your old service provider
- A valid picture I.D.
Are all service providers participating in local number portability?
Yes, all wireless service providers on Guam have been in compliance since May 2006.