FAQs

The Most Reliable Cable Service & Most Digital Channels!

  • What is Video On-Demand?

    If you have DOCOMO PACIFIC Digital Cable, you have DOCOMO PACIFIC Video On-Demand! DOCOMO PACIFIC Broadband Video On-Demand is an exciting new way for you to enjoy hundreds of shows and movies whenever you want - with no set schedules. You get instant access to kids programming, music, sports, movies and more. You can also play, pause, rewind and fast-forward any show from the Video On-Demand menu, without a VCR or DVD player, using nothing more than your cable remote control.

  • What do I get with Video On-Demand?

    As a DOCOMO PACIFIC Broadband Digital customer, you get a library of new release movies right on your TV and ready to start anytime you want. The latest and biggest Hollywood hit movies starting at $3.99 each and you can watch as often as you want within 24 hours.

  • How do I access Video On-Demand?

    Simply go to Channel 999 and you will be directed to the DOCOMO PACIFIC Broadband Video On-Demand main menu.

  • How much does Video On-Demand cost?

    You have access to Karaoke, Music Videos and Kids programming for FREE. The Video On Demand programming prices vary. Over a thousand titles for as low as $2.99. New releases start at $3.99. Disney Movies are $4.99 and Older favorites are just $2.99. Adult programming starts at $12.99. Prices vary for special events, local content and Sports packages.

  • How do I know if there will be a charge?

    You will always receive an order confirmation box before the start any program that carries a fee, asking you to confirm your purchase.

  • How will I be billed for any Video On-Demand programs that do carry a fee?

    If you buy any Video On-Demand programming, those purchases will be conveniently added to your monthly bill and any program titles will be listed for your reference.

  • What is the difference between Video On-Demand and regular On Demand?

    DOCOMO PACIFIC Broadband Video On-Demand offers you the flexibility and convenience of watching movies and shows that start any time you want. You also get the ability to pause, rewind and fast-forward Video On-Demand programs using nothing more than your remote. Additionally, any Video On-Demand program you rent is yours to watch as often as you want within 24 hours.

    Traditional On Demand requires you to tune in to a particular channel at a particular time and does not allow pause, rewind or fast-forward capabilities. DOCOMO PACIFIC Broadband On Demand still offers you access to great movies on a set schedule as well as live events like boxing and wrestling.

  • Can I get Video On-Demand from a Satellite provider?

    Only Digital Cable has the technology to offer true Video On-Demand with selections that include movies, music, sports cable favorites and more with new shows added weekly.

  • How often are new shows added to Video On-Demand?

    New shows are added weekly, so check back to the menu often to see what's new.

  • Can I stop my movie or show and go back to it later?

    Yes! If you stop your show and want to come back to it later it will automatically be saved in the "Saved Programs" folder on the main Video On-Demand menu. You can restart or resume your movie anytime within 24 hours at no additional charge.

  • How do I go to the previous Video On-Demand screen?

    Simply press the "Last" button on your remote to go to the previous screen.

  • How do I pause, rewind and fast-forward Video On-Demand programs?

    Simply use the arrow keys on your remote to pause, rewind or fast-forward your Video On-Demand programs. You can also use the play, pause, rewind and fast-forward buttons, depending on your remote.

  • Are parental controls available for Video On-Demand?

    DOCOMO PACIFIC Broadband Video On-Demand offers some adult and mature content that may not be suitable for younger viewers. Any parental controls you have set will also work for Video On-Demand. Learn to set-up parental controls.

  • What if my Video On-Demand doesn't work?

    Please call DOCOMO PACIFIC Broadband Customer Service at +1-671-688-CARE (2273) for assistance.

  • How will a disruption to my Video On-Demand service affect the rest of my cable service?

    It won't. You will be able to enjoy the rest of your cable channels without interruption.