Smart Pinoy
Q: How can my contacts in the Philippines call or text my SMART Philippine number?
A: Just ask your contacts in the Philippines to dial or input your SMART Philippine number in their cellphones, then they can start calling or texting you, just like you’re in the Philippines!
Q: What number will register on my Philippine contacts' cellphones when I text or call them from Guam and the CNMI?
A: Your friends / family in the Philippines will receive your SMS from your SMART Pinoy number. This allows them to reply directly to your SMS.
Your DOCOMO PACIFIC number will be displayed on their phone when you call.
Q: How will my number appear?
A: SMART users will see your number as 0063949xxxxxxx, GLOBE and SUN Cellular users will see +63949xxxxxxx.
Q: Can I be contacted through my SMART Philippine number when I travel to the Philippines or anywhere off-island?
A: Yes. As long as you have DOCOMO PACIFIC's international roaming service activated. Roaming charges will apply.
Q: How many SMART Philippine numbers can I get?
A: You can get one SMART Philippine number for each DOCOMO PACIFIC SIM you own. If you have more than one DOCOMO PACIFIC phone, feel free to add the SMART Pinoy service to each phone. Service rates apply.
Q: I forgot my SMART Philippine number. How can I retrieve it?
A: Text ASK SMART and sent to 143. Your SMART Philippine number will be sent to you via text.
Q: How do I deactivate my SMART Pinoy service?
A: Text SMART PINOY OFF and send to 143.
Q: What happens if I request for deactivation through SMS?
A: You will lose your SMART Philippine number. You will get a different SMART Philippine number when you reactivate. Reactivation is subject to service fee.
Q: What do I need to do after the SMART Pinoy service is deactivated after 30 days?
A: You have to reactivate your account within 7 days from expiry, to maintain the same SMART Philippine number. To reactivate, text SMART PINOY ON to 143. If reactivation is done after 7 days, a new SMART Philippine number will be assigned to you. Reactivation is subject to service fees.
Q: What is Auto Renewal?
A: This service automatically renews your SMART Philippine number every 30 days. You’ll no longer need to manually reactivate every 30 days.
Q: How do I turn off Auto Renew?
A: Send AUTO OFF to 143.
Q: Where can I learn more about the SMART PINOY service?
A: To learn more about the SMART Pinoy service, text INFO SMART and send to 143. You can also visit any DOCOMO PACIFIC store or call Guam 688-CARE (2273) CNMI 483-CARE (2273) for more information.
Q: How can I retrieve my PIN for my Free Bundled service if I’ve lost it?
A: Text ASK BUNDLED to 143. You will receive a text message with your bundled service and PIN for use.
Q: I am unable to dial *143 from my handset. How can I utilize my Free Bundle?
A: Some phones do not allow the asterisk (*) symbol to be dialed. In this case, please dial 8727 to proceed with your call.
