Blackberry

Q: Why BlackBerry?

BlackBerry is only for businesses? Not anymore! BlackBerry does not discriminate - this versatile smartphone with its various social and media applications, organizational tools and other great features can now be for the student, the up and coming entrepreneur, the business executive, or even the advanced techy.

Apart from other push email solutions, Blackberry has these advantages:

  • Longer battery life:


    Blackberry consistently lasts longer than other smartphone in its class. RIM places a lot of effort into ensuring that all BlackBerry models maintain exceptional battery longevity.

  • Data Loss Prevention:


    Everything is written to flash ROM on the fly, even your email drafts, so you don't need to make backups like you would with Palm.

  • Security:


    RIM adds a level of encryption that most internet connections do not, allowing it to exceed the typical secure internet connection that any service transmitting sensitive data over the internet uses to protect data.

  • Email Software:


    Enjoy the convenience of automatic, push delivery, and mailbox synchronization with the most popular internet-based email accounts on your BlackBerry smartphone. Send and receive email from up to 10 supported email accounts. Configuration can be done from your BlackBerry smartphone or online on your computer.

Q: Where can I get additional information on Blackberry?

A: Additional Blackberry information can be found at www.blackberry.com, or by simply calling DOCOMO PACIFIC at +1.671.688.CARE (2273).

Q: Will I be able to use my BlackBerry Handset overseas?

A: Yes, you are able to roam worldwide with many of our roaming partners. We are continually working on expanding to other roaming destinations. Click here for more Roaming details.

Q: What Blackberry devices are available?

A: Click here to view all the BlackBerry smartphones currently available in our Retail stores. Or, contact our Customer Care department at (671) 688-2273.

Q: Does Blackberry Support Bluetooth?

A: Yes, all BlackBerry smartphones higher than the 8100 support Bluetooth.

Q: What OS (Operating System) does Blackberry use?

A: BlackBerry uses either C++ based or Java based operating system developed by Research In Motion (RIM).

Q: Does Blackberry have a spell check feature?

A: Yes, all BlackBerry smartphones higher than the 8300 have the Spell Check feature. BlackBerry smartphones also include an AutoText feature, which automatically replaces certain text you type with pre-programmed text. The AutoText feature not only corrects commonly misspelled words, but also inserts punctuation and symbols into your message automatically.

Q: 1st Step to take if device is having problems?

A: 1st Step to take if device is having problems?

  1. Remove Battery from device (while device is still powered ON)
  2. Leave Battery out for 30 seconds
  3. Replace Battery and let device boot up (automatic)

Q: Where do I find my PIN and IMEI?

A: Perform the following:

  1. Go to Options
  2. Select "Status"

Q: Can I access my web mail on my Blackberry?

A: Yes. If you are a BlackBerry Internet Service customer, you will be able to access your webmail account. If you use BlackBerry Internet Solution, many online email service providers can be accessed via the BlackBerry Browser.

Q: How do I add email addresses?

A: From the device:

  1. Click on the Setup Internet E-mail Icon
  2. Click on E-mail Accounts link
  3. Click on the Add e-mail account link
    • a) you can also select Create a Blackberry e-mail address from this area
  4. Follow the directions by entering the email address and password

Q: How do I delete an email address?

A: From the device:

  1. Click on the Setup Internet E-mail Icon
  2. Click on E-mail Accounts link
  3. Click on the email address you want to delete user@domain.com link
  4. Select the Delete link

Q: How do I change the default email address on my device?

A: If you want to set the default email address on your device follow these directions. Once done this will become the default email when composing new:

  1. Go to Options
  2. Select Advanced Options
  3. Select Default Services
  4. Select Message Service
  5. Under CMIME select the email and a box will drop down listing all your email addresses
  6. Select the email address you want to become default
  7. Save and exit

Q: What email accounts can I integrate my Blackberry handheld with?

A: BlackBerry provides a wireless extension of your existing email mailbox and integrates with various email accounts using BlackBerry Internet Email Service (BIS).

Q: Can I open attachments on my Blackberry?

A: Blackberry provides an attachment service that allows you to open and view email attachments on your BlackBerry. Get all the information you need while you're on the go with the ability to open and view email attachments on your BlackBerry device, whether you have integrated your device using BES or BIS.

Q: Can I make modifications on my email using my Blackberry?

A: Depending on the BlackBerry device and software version you are using, you may be able to open and view email attachments on your BlackBerry, however you cannot modify them. Third party applications are available to edit attachments that you receive on your BlackBerry device.

Q: Can Blackberry be used for Macintosh computers?

A: The Desktop Manager Software for Windows is compatible with Windows XP, Windows Vista and Windows 7. If you are using your Blackberry on a MAC you will need to install the Desktop Manger Software for MAC.

Q: What is BIS?

A: BIS stands for Blackberry Internet Service. Basically, this is a service from your provider that lets you receive email and access the internet on personal Blackberries. BIS differs from BES, or Blackberry Enterprise Server, in that BIS retrieves personal email whereas BES retrieves corporate email. Normally, BIS provides push email for up to 10 non-corporate email accounts and some form of internet data service, whether that be a set MB limit, or unlimited.

Q: Who needs BIS?

A: If you are not working for a company that has their own BES server, then you will most likely need to use BIS to access your email and the internet.

Q: What is BES?

A: BlackBerry Enterprise Server is a wireless email solution designed for businesses with Microsoft® Exchange or Lotus® Domino™ server environments. It includes both desktop software and Enterprise Server software that work together to seamlessly manage the link between the handheld devices and corresponding email accounts.

Q: What are the Benefits of BIS over BES?

A: Get personal email delivered to your Blackberry

  • Doesn't require you to set up a BES server.
  • No BES licensing fees.
  • The easiest solution for those who don't work for a company with a BES server, or for those who want to use a Blackberry for strictly personal use.

Q: What support is available for BES?

A: Support is available during normal regular Customer Care Hours.

  • Monday – Friday: 9am – 9pm
  • Saturday 9am – 9pm
  • Sunday 9am – 8pm