FAQ

Voice

  1. What is roaming?

    Roaming is a service that allows our subscribers to use their cell phones outside of the Guam service area.
  2. Can I use my cell phone in other countries?

    Yes. You can use your cell phone to make and receive calls to over 70 countries around the world.
  3. What do I need to do to activate roaming service?

    Contact our Customer Care at (671) 688-2273 (CARE) to verify that your cell phone is roaming capable or if your phone has the latest software upgrade to ensure the best coverage while roaming.
  4. Will receiving and placing calls change while I am roaming abroad?

    To receive a call while you are roaming, callers should dial your number as they would if you were in Guam. In placing a call, you will need to follow the domestic or international dialing instructions for the destination or country that you are roaming in. For dialing instructions, view them here or contact our Customer Care Department at (671) 688-2273 (CARE).
  5. Will my voice features work while I am roaming abroad?

    Yes. Features such as Call Waiting, Call Forwarding, and 3-Way Calling can be used while you are traveling.
  6. Can I use my Voicemail service while roaming?

    Yes.

    Please dial +1+671+788-6600. You will be asked for your mail box number (10 digit cell phone number) and password. Airtime and long distance charges will apply.

  7. What is the cost for roaming service?

    Cost for Roaming Service varies depending on the destination or country that you are traveling too. Contact our Customer Care at (671) 688-2273 (CARE) to obtain the specific country roaming cost.
  8. How will I be billed for roaming?

    Roaming charges will appear on your DOCOMO PACIFIC bill and will be separated from your monthly charges. Roaming minutes are not part of the free minutes of a plan.

SMS

  1. What is SMS roaming?

    SMS roaming is a service that allows our subscribers to use their SMS texting feature on their cell phone outside of the Guam service area.
  2. What do I need to do to activate SMS roaming service?

    Contact our Customer Care Department at (671) 688-2273 (CARE) to verify that your cell phone is roaming capable or if your cell phone has the latest software upgrade to ensure the best coverage while roaming.
  3. What is the cost of SMS roaming?

    Cost for Roaming Service varies depending on the destination or country that you are traveling too. Contact our Customer Care at (671) 688-2273 (CARE) to obtain the specific country roaming cost.
  4. How will I be billed for SMS roaming?

    SMS roaming charges will appear on your DOCOMO PACIFIC bill and will be separated from your monthly charges.

DATA

  1. What is Internet data roaming?

    Internet data roaming is a service that allows our subscribers to access the internet using our Wireless PC Cards outside of the Guam service area.
  2. What do I need to do to activate internet data roaming service?

    You will need to purchase a PC card and subscribe to one of our MAX Data plans.
  3. What is the cost of data roaming?

    Cost for roaming service varies depending on the destination or country that you are traveling too. Contact our Customer Care at (671) 688-2273 (CARE) to obtain the specific country roaming cost.
  4. How will I be billed for internet data roaming?

    Data roaming charges will appear on your DOCOMO PACIFIC bill and will be separated from your monthly charges. Roaming minutes are not part of the free minutes of a plan.
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