WiFi FAQs

About DOCOMO PACIFIC WiFi

  • What is DOCOMO PACIFIC WiFi?

    DOCOMO PACIFIC WiFi service allows WiFi capable devices such as, laptops, smartphones, or other mobile devices to connect to the Internet wirelessly within designated DOCOMO PACIFIC WiFi areas (hotspots). DOCOMO PACIFIC WiFi is a free added value service for DOCOMO PACIFIC Online customers. DOCOMO PACIFIC WiFi is also available for purchase via credit card or prepaid WiFi card which is available for purchase at any DOCOMO PACIFIC retail location.

  • Where can I access DOCOMO PACIFIC WiFi?

    Service will be available at any designated DOCOMO PACIFIC WiFi area. For a listing of our WiFi areas go to our WiFi page on our webpage, docomopacific.com

  • What is the WiFi Speed?

    4MB

  • How fast is the Online speed of DOCOMO PACIFIC WiFi and what can I do with that online speed?

    DOCOMO PACIFIC WiFi offers speeds of up to 3.0 Mbps to every customer. A 3.0 Mbps speed can allow you to check your emails, search the web, catch up on your social media pages and more. Kindly note that a 3.0 Mbps speed is not meant to stream high resolution videos.

  • How do I contact DOCOMO PACIFIC Customer Care or Technical Support?

    DOCOMO PACIFIC Customer Care is available:
    Mon-Sat, 8am - 10pm
    Sun, 9am - 5pm

    DOCOMO PACIFIC Technical Support is available 24/7.

    Phone: 1 671 688-CARE (2273)
    Email: customercare@docomopacific.com

DOCOMO PACIFIC Online customers

  • How do I register for a DOCOMO PACIFIC WiFi account?

    In order to get a WiFi account, you must be a DOCOMO PACIFIC Online customer. If you are, simply go to our WiFi portal at wifi.docomopacific.com to register your account. You will need your Online account number and your Last Name to register. You can find your Online account number on your billing statement.

  • How do I cancel my DOCOMO PACIFIC WiFi account?

    DOCOMO PACIFIC WiFi is a free added value service for Online customers. There is no charge to enjoying the service unless you have subscribed to additional Logins or have purchased additional WiFi data. If you would like to disable your WiFi account simply call Customer Care at 688-CARE or stop by any of our stores to request that your WiFi account be deactivated.

  • What is a Login?

    A 'Login' is the device that you can register to login to the WiFi service. For example, if you are issued three Logins you are able to register three different mobile devices in your DOCOMO PACIFIC WiFi Account to access the WiFi service.

  • How many Logins do I have?

    Every DOCOMO PACIFIC Online customer is issued a number of free Logins. The number of free Logins that you have is determined by the Online speed you are subscribed to:

    Online Speed Free Logins
    15.0 Mbps 2 Free Logins
    30.0 Mbps 3 Free Logins
    60.0 Mbps 4 Free Logins

    You can subscribe to additional Logins for only $2.99 per Login per month. Each customer is allowed a maximum of five (5) total Logins.

  • Can I subscribe to more Logins?

    You can subscribe to additional Logins for only $2.99 per Login per month. Each subscriber is allowed a maximum of five (5) total Logins.

    You can subscribe to more Logins by calling Customer Care at 688-CARE (2273). Your additional Logins will be activated the day after you subscribe for it.

  • Is there a data CAP for WiFi service?

    Yes, there are monthly data CAPs to your WiFi usage. Your WiFi data CAP is determined by the Online speed you are subscribed to:

    Online Speed Wifi Data Cap
    15.0 Mbps 15 GB
    30.0 Mbps 20 GB
    60.0 Mbps 25 GB

    Your WiFi data usage is separate from your Online and Mobile data CAPs. Your WiFi data CAP is renewed every month.

  • Will the data I use on WiFi affect my home Online data usage?

    No, the WiFi data that you use is separate from your home Online data. This is why there are separate data CAPs for WiFi use and Online use. Your WiFi data CAP and your Online data CAP is determined by the Online speed you are subscribed to:

    Online Speed Wifi Data Cap Online
    15.0 Mbps 15 GB 350 GB
    30.0 Mbps 20 GB 500 GB
    60.0 Mbps 25 GB 1 TB

    Your WiFi data usage is also separate from your Mobile data usage.

  • What happens when I reach my WiFi data CAP?

    When you have reached your WiFi data CAP, your access to the WiFi service will be disabled on your Login devices. Your WiFi data usage and your Login device access will be renewed at the end of the month. If you reach your WiFi data CAP but would like to purchase additional data, simply call Customer Care at 688-CARE to purchase more WiFi data.

  • Can I purchase more WiFi data if I reach my CAP?

    Yes, you can purchase additional WiFi data by calling Customer Care at 688-CARE.

  • How do I reset my WiFi account password?

    To reset your WiFi account password simply go to docomopacificwifi.com, login to your WiFi account, and go to the My "Profile" tab. Go to the Password fields to click the "Update" button to enable a password change.

    If you have forgotten for WiFi account password, there is a "Forgot Password?" button on the login screen of our WiFi portal. Follow the easy steps given to retrieve your password.

  • How can I update my WiFi account information?

    To update your WiFi account information simply go to docomopacificwifi.com, login to your WiFi account, and go to the "My Profile" tab. On this page you can update your email and Password. You cannot change your Username.

  • How do I add/delete my Login devices?

    To add your Login devices:

    • Bring the device you wish to add to any DOCOMO PACIFIC WiFi area.
    • Be sure the WiFi on the device is turned on. Select the "DOCOMO PACIFIC WiFi" network.
    • Open a web browser and the DOCOMO PACIFIC WiFi portal will appear. Sign into the portal with your username and password.
    • Go to the "My Devices" tab and click the "Add this device" button.
    • Input the name of your choice for that device and click "Add Device". Your device will then have WiFi access.

    To delete your Login devices:

    • Sign into the DOCOMO PACIFIC WiFi portal with your username and password.
    • Go to the "My Devices" tab and click the "Delete" button that is next to the Login device that you would like to remove.
    • Your device is now unregistered from WiFi access.
  • Why am I being charged monthly for WiFi? I thought the service is free.

    DOCOMO PACIFIC WiFi is a free added value service for Online customers. There is no charge to enjoying the service unless you have subscribed to additional Logins or have purchased additional WiFi data.

  • How can I view my WiFi data usage?

    Content coming soon!

DOCOMO PACIFIC WiFi purchasing options:

  • I purchased WiFi access earlier, but did not use it for the full plan duration, can I enjoy it later?

    Once your WiFi access is activated, your access is limited to the selected WiFi duration (i.e. if you purchase a 1 day plan at 8:00 a.m., your plan will expire at 7:59 a.m. the following day).

  • Will I be able to save my WiFi data usage by logging out?

    No. The duration of your WiFi access begins from the moment your WiFi access is activated.

  • Do I need to log out?

    To log out, simply close the browser that you are using.

  • What are purchases options and values?

    Credit card purchase: 1 day $8 3 days $18 5 days $25 Prepaid Card: 5 days for $25 available at all DOCOMO PACIFIC Retail Stores.

Connecting to DOCOMO PACIFIC WiFi

  • How do I connect to DOCOMO PACIFIC WiFi on my laptop/tablet/mobile phone?

    Online customers:

    To connect to the DOCOMO PACIFIC WiFi you must first be sure that you have registered your WiFi account and Login devices at our WiFi portal wifi.docomopacific.com. For information on how to register your WiFi account and Login devices please refer to the "My DOCOMO PACIFIC WiFi Account" FAQs.

    To connect your Login devices to WiFi:

    • Be sure the WiFi on the device is turned on. Select the DOCOMO PACIFIC WiFi" network.
    • If your Login device is already registered, you should now have access to DOCOMO PACIFIC WiFi.

    Prepaid WiFi Card:

    • Locate and connect to the DOCOMO PACIFIC WiFi network on your WiFi-capable device.
    • Open a web browser on your WiFi-capable device. You will be automatically routed to the DOCOMO PACIFIC WiFi Portal (wifi.docomopacific.com).
    • Select the prepaid card icon
    • Enter the PIN Number of this prepaid card in the field provided; review and accept terms of service and press Enter

    Credit Card purchase:

    • Locate and connect to the DOCOMO PACIFIC WiFi network on your WiFi-capable device.
    • Open a web browser on your WiFi-capable device. You will be automatically routed to the DOCOMO PACIFIC WiFi Portal (wifi.docomopacific.com).
    • Select the credit card icon
    • Select your preferred DOCOMO PACIFIC WiFi plan by clicking, "Buy Now" beside the plan you choose to buy.
    • Input your billing information in the fields provided. When completed, click on "Get DOCOMO PACIFIC WiFi Now" IMPORTANT NOTE: Customer must ensure that they agree to the terms of service by select the box beside the Terms and Conditions. If not selected, they will not be able to move forward with the purchase.
    • Verify the purchase plan you selected and click, "Accept" to confirm your purchase and begin enjoying DOCOMO PACIFIC WiFi
  • Which WiFi network name (SSID) should I choose to connect using DOCOMO PACIFIC WiFi?

    Select the network name (SSID) "DOCOMO PACIFIC WiFi" to access the service.

  • How do I know when I'm in a DOCOMO PACIFIC designated WiFi area (hotspot)?

    All DOCOMO PACIFIC WiFi areas have the sign below posted on the main entrances of the area.

    Another way to find out if our WiFi service is available in the area is by checking if "DOCOMO PACIFIC WiFi" is an available WiFi network on your mobile device.

  • I am having trouble connecting on my mobile phone. Are there some basic things I can do to get Online?

    If you are connected to the DOCOMO PACIFIC WiFi network, but are having trouble connecting to the internet or being redirected to the portal, you may need to disconnect from the wireless network and reconnect. You should also close your browser and re-open it upon reconnecting to the DOCOMO PACIFIC WiFi network.

    If you are having trouble connecting to the DOCOMO PACIFIC WiFi network, you may need to have your device "forget" the network (SSID). This will clear any information your device had stored about this network.

    If you are still having issues, you may need to restart your device.

  • I am having trouble connecting to WiFi on my laptop. Are there some basic things I can do to get Online?

    If you are already connected to the DOCOMO PACIFIC WiFi network, but are unable to connect to the internet or be redirected to the login page, you can disconnect from the network and try reconnecting.

    If you are having issues connecting to the DOCOMO PACIFIC WiFi network, you may have to reset your wireless network adapter. On Windows machines, you can typically do this by clicking on "troubleshoot" when you are given an error about your connection. Rebooting your computer might also be necessary.

  • Can I register a Login device that is receiving service from another provider (e.g. GTA, IT&E, iConnect, etc.)? Or can only DOCOMO PACIFIC serviced devices be registered?

    Any device with WiFi capability and a modern web browser should have no problem connecting to DOCOMO PACIFIC WiFi.

    Although you must be a DOCOMO PACIFIC Online customer to register your account, if you have a device with another provider and wish to login to DOCOMO PACIFIC WiFi, your device will not be blocked.

  • Is my WiFi connection with DOCOMO PACIFIC secure?

    Your DOCOMO PACIFIC WiFi connection is definitely secure. Although the connection is seen as "open" by many devices, DOCOMO PACIFIC uses an encrypted SSL connection to authenticate all users through the web portal. Subsequent authentication is done securely on a per-device basis so that no unauthorized users can or will have access to our wireless network.

    DOCOMO PACIFIC also disables any client-to-client communication, meaning that your device is safe from anyone on the same network.

    Although we have taken great steps to ensure that your wireless connection is secure, it is still a good practice to make sure that you browse securely when possible. This means using https (SSL) when available and not trusting websites, apps, or other downloads that you are not completely sure of.

  • Why does DOCOMO PACIFIC "hijack" my connection when I'm trying to use 3G/4G?

    If you have connected to the DOCOMO PACIFIC WiFi network before, your device likely remembers this wireless network and will try to connect to it whenever your WiFi is enabled and the network is available. If you do not wish to connect to DOCOMO PACIFIC WiFi, you can either disable WiFi on your device, disconnect from the wireless network, or "forget" the DOCOMO PACIFIC WiFi network (SSID).