Postpaid and Prepaid USF and Our Customers The Federal Universal Service Fund (USF) Charge
What is the Federal Universal Service Fund (USF) charge?
The Federal Universal Service Fund (USF), is a specially designated federal fund designed to ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in high-cost rural communities and low-income customers. Additionally, the Federal USF provides for discounted telecommunications services for schools, libraries and rural healthcare facilities. All telecommunications providers are required to pay into the Federal USF, and the government allows those providers to pass on these costs to their customers.
Does DOCOMO PACIFIC assess fees for the Universal Service Fund?
Yes, DOCOMO PACIFIC began assessing the Universal Service Fund (USF) surcharge on monthly long distance service. The USF is assessed on all long distance interstate and long distance calls as well as monthly recurring rates. Rates shown on our website do not include the federal USF charges.
** Federal Universal Service Charge (FUSC) are applicable to long distance rates and usage as required by FCC. Providers began recovering the USF based on a percentage of their interstate and international end-user telecommunications revenues. The percentage is based on a contribution factor announced by the FCC and is subject to modification. As of February 01, 2012 the USF Fee will apply to Prepaid services.
Will the customer's Prepaid Card Load be deducted for USF Fees?
Yes, Prepaid Card usage will be charged after each call, and deducted accordingly. The Federal USF charge is part of what we charge for wireless service. We simply collect this fee and forward it to the government fund. The "federal universal service fee" is separate from taxes, state fees, or other mandatory surcharges. It is not a government-imposed fee or tax directly on customers.
Will the USF rate change again?
Yes, the federal government adjusts the amount that companies are required to pay into the Federal USF each quarter. As a result, the amount we recover from customers may be adjusted on a quarterly basis depending on the needs of the Universal Service Fund. However, the rate is not expected to change significantly.
Do other telecom providers on Guam and the CNMI pass on USF charges to their customers?
Yes. All major telecom providers on Guam and the CNMI pass on USF charges to their customers.
Non-taxable services under USF
- Multimedia Messaging (MMS).
- All Data (Access and Usage).
- Contract Commitment.
- Only SMS IDD Toll.
- Invoice Detail.
- Voice Feature.
- Roaming Access Fee and Airtime.
- Voice IDD Toll.
- Internet and Equipment Rental.
- Origination Detail Fee.
- Service Level Fee (e.g., Platinum, Gold support).
How can my contacts in the Philippines call or text my SMART Philippine number?
Just ask your contacts in the Philippines to dial or input your SMART Philippine number in their cellphones, then they can start calling or texting you, just like you’re in the Philippines!
What number will register on my Philippine contacts' cellphones when I text or call them from Guam and the CNMI?
Your friends / family in the Philippines will receive your SMS from your SMART Pinoy number. This allows them to reply directly to your SMS. Your DOCOMO PACIFIC number will be displayed on their phone when you call.
How will my number appear?
SMART users will see your number as 0063949xxxxxxx, GLOBE and SUN Cellular users will see +63949xxxxxxx.
Can I be contacted through my SMART Philippine number when I travel to the Philippines or anywhere off-island?
Yes. As long as you have DOCOMO PACIFIC's international roaming service activated. Roaming charges will apply.
How many SMART Philippine numbers can I get?
You can get one SMART Philippine number for each DOCOMO PACIFIC SIM you own. If you have more than one DOCOMO PACIFIC phone, feel free to add the SMART Pinoy service to each phone. Service rates apply.
I forgot my SMART Philippine number. How can I retrieve it?
Text ASK SMART and sent to 143. Your SMART Philippine number will be sent to you via text.
How do I deactivate my SMART Pinoy service?
Text SMART PINOY OFF and send to 143.
What happens if I request for deactivation through SMS?
You will lose your SMART Philippine number. You will get a different SMART Philippine number when you reactivate. Reactivation is subject to service fee.
What do I need to do after the SMART Pinoy service is deactivated after 30 days?
You have to reactivate your account within 7 days from expiry, to maintain the same SMART Philippine number. To reactivate, text SMART PINOY ON to 143. If reactivation is done after 7 days, a new SMART Philippine number will be assigned to you. Reactivation is subject to service fees.
What is Auto Renewal?
This service automatically renews your SMART Philippine number every 30 days. You’ll no longer need to manually reactivate every 30 days.
How do I turn off Auto Renew?
Send AUTO OFF to 143.
Where can I learn more about the SMART PINOY service?
To learn more about the SMART Pinoy service, text INFO SMART and send to 143. You can also visit any DOCOMO PACIFIC store or call Guam 688-CARE (2273) CNMI 483-CARE (2273) for more information.
To retrieve your message from your GSM/WCDMA mobile phone:
a. Dial 777 + Send
b. Enter Password
To retrieve your messages when calling from a landline:
a. Dial (671) 788–6600
b. Enter 10 Digit Mobile Number
c. Enter Password
Voice Prompt Main Menu
I. Enter Password
1 – Listen to Message
7 – Delete Message
(note: when all messages have been deleted you can
press 5 to recover deleted messages.)
9 – Save Message
0 – More Options
3 – Personal Options
2 – Change Password
3 – Change Greeting
4 – Change Spoken Name
* - Return to Main Menu
What is SMS?
Short Message Service is a text message service that enables short messages of no more than 140-160 characters in length to be sent and transmitted from a cell phone. SMS was introduced in the GSM system and later supported by all other digital-based mobile communications systems. Unlike paging, but similar to e-mail, short messages are stored and forwarded at SMS centers, which means you can retrieve your messages later if you are not immediately available to receive them.
SMS messages travel to the cell phone over the system's control channel, which is separate and apart from the voice channel. Some phones may also support what is known as concatenated SMS which allows for larger messages to be sent. Please check with your phone manual if this is supported.
How do I send a SMS to a friend from WEB SMS?
To send a Free SMS from the WEB to a friend in Guam or Saipan please enter in the "Number" field the full 10-digit number. For example: 6711234567 or 6701234567.
How do I send an International SMS?
To send an international SMS use + Country Code instead of 011CountryCode. For Example: +63917000000000 would work where as 01163917000000000 would not.
How do I send a local SMS?
To send a local SMS please use the full 11 digit DOCOMO PACIFIC number. Example: +1670788XXXX (Where X = 0 - 9) This will ensure accurate delivery.
Can I use SMS while traveling abroad?
Yes. SMS Roaming is available. Keep in mind SMS roaming charges do apply.
What are the SMS rates?
SMS are charged per text message sent. SMS rates are: $.04 per local text, $.06 per text to Philippines, $.10 for U.S. and International text messages.
How will I know if an SMS Text Message has arrived?
Most mobile phones have both audible and visual notifications when an SMS has been received. An envelope icon appearing on your screen signifies that you have received an SMS text.
If my mobile phone is turned off, will I still receive SMS text messages?
No. Your phone must be turned on and connected to the network to receive SMS texts.
If my phone’s memory is full, will I still receive a SMS text messages?
Memory capacity varies by make and model of the phone. You will receive a warning that the memory is almost full or already full. When the memory is full, you will have to delete old messages before you can receive new messages.
If I am on a call, will I still receive SMS text messages?
Yes. You can be on an active voice call and SMS messages will still be received.
Can I SMS to other network providers on-island?
Yes. You can send and receive SMS texts from other mobile network providers on island.
How long will my SMS texts be stored after I receive them?
Your SMS text messages will be stored on your mobile phone until you delete them.
Is SMS texting available on prepaid?
Will I need to change my phone to use Video Calling Service?
If your handset is NOT 3G capable, YES, you will need to change your mobile phone.
Can I place a Video Call to any mobile phone?
Video Calls can only be placed from one 3G capable phone to another 3G capable phone. Currently, the service is available only within our network.
How do I activate Video Calling on my 3G phone?
Video Calling is a feature enabled on a 3G capable phone. No subscription is necessary.
Can I place a Video Call to Docomo Pacific subscribers who are roaming?
No. Currently, Video Calling is available only within our network.
How will I be billed?
Video Calling is billed on per minute, at $0.40 cents per minute, and will be included into your monthly bill.
If I receive a Video Call, can I choose to take it as a voice call only?
Yes. You have the option to take a Video Call as a Voice Only call.
Can a Video Call be saved?
No. Video Calling is a live video feed and cannot be saved or archived as a file.
Am I charged for both Sending and Receiving Video Calls?
Yes. You are charged $0.40 cents per minute for both sending and receiving calls.
Local Number Portability
What is local number portability?
Local Number Portability is a Federal Government mandate that requires wireless service providers to allow customers with eligible wireless numbers to retain their wireless numbers when changing service providers.
How do I know if my current wireless number is eligible for porting?
Your wireless number must remain in the same local geographic area where it is currently assigned. For Prepaid Wireless porting, ownership must first be authenticated at your current service provider before you can port your number to DOCOMO PACIFIC.
Should I cancel my existing service before porting?
No. Your wireless number must remain active. Canceling your service prior to porting will prevent you from keeping your number. Please note: you will be responsible to your old service provider for any contractual requirements and applicable charges, including early termination fee, on your old account after the porting is completed.
Will I need a new phone?
Depending on your current service provider’s network, you may be able to use your existing phone.
How long will it take to port my number?
Porting your wireless phone will take at least 5 hours on a regular business day provided the port in request is made by 3:30 p.m. Any port in request after 3:30 p.m. will be completed the next business day (9am to 6pm, Monday thru Friday). It may take longer, depending on the complexity of the port and your old service provider.
Will DOCOMO PACIFIC charge me for porting my service?
In accordance with the rules of the Federal Government mandate, telecommunications carriers are allowed to recover the cost of implementing and maintaining LNP service. As a result, beginning June 20, 2006, your account will assess a fee of $0.50 per unit each month. Important note: If you port out from us, DOCOMO PACIFIC will charge a one-time porting fee of $50.00. In addition, you will be responsible for any accrued charges, and any applicable early termination fee if you port out before the end of your minimum term.
What happens to calls while the port is being processed?
During the porting in process, you should be able to make calls right away from your DOCOMO PACIFIC phone but you will not be able to receive calls until porting is complete.
In addition, during the porting process, your ability to make and receive calls, using your old wireless phone may vary depending on your old service provider. As a result, you may want to consider maintaining access to both your old wireless phone and your new wireless phone until porting is complete. Upon completion of the port, you will no longer have services under that number with your old service provider, and you will be able to make and receive calls using your DOCOMO PACIFIC phone.
Will the enhanced features that DOCOMO PACIFIC offers to its customers work after the porting process is complete?
Yes. Enhanced features offered by DOCOMO PACIFIC will be available upon completion of the porting process.
How will I know when the port in to DOCOMO PACIFIC is complete?
A DOCOMO PACIFIC representative will contact you when the porting process is completed.
How do I join DOCOMO PACIFIC?
Visit any DOCOMO PACIFIC store.
When porting your number, you will be asked to provide the following:
- Confirmation that you are authorized on the account with your old service provider.
- The name of your old service provider
- A copy of your billing invoice from your old service provider (should have your account number
- A contact number where you can be reached during the porting process
- Your Social Security number or, if a business, a tax identification number or other information that will be used to accurately identify you to your old service provider
- A valid picture I.D.
Are all service providers participating in local number portability?
Yes, all wireless service providers on Guam have been in compliance since May 2006.
The incoming (POP3) server is mail.guam.net and the outgoing (SMTP) server is smtp.guam.net.
BlackBerry is only for businesses? Not anymore! BlackBerry does not discriminate - this versatile smartphone with its various social and media applications, organizational tools and other great features can now be for the student, the up and coming entrepreneur, the business executive, or even the advanced techy.
Apart from other push email solutions, Blackberry has these advantages:
Longer battery life:
Blackberry consistently lasts longer than other smartphone in its class. RIM places a lot of effort into ensuring that all BlackBerry models maintain exceptional battery longevity.
Data Loss Prevention:
Everything is written to flash ROM on the fly, even your email drafts, so you don't need to make backups like you would with Palm.
RIM adds a level of encryption that most internet connections do not, allowing it to exceed the typical secure internet connection that any service transmitting sensitive data over the internet uses to protect data.
Enjoy the convenience of automatic, push delivery, and mailbox synchronization with the most popular internet-based email accounts on your BlackBerry smartphone. Send and receive email from up to 10 supported email accounts. Configuration can be done from your BlackBerry smartphone or online on your computer.
Where can I get additional information on Blackberry?
Additional Blackberry information can be found at, or by simply calling DOCOMO PACIFIC at +1.671.688.CARE (2273).
Will I be able to use my BlackBerry Handset overseas?
Yes, you are able to roam worldwide with many of our roaming partners. We are continually working on expanding to other roaming destinations. Click HERE for more Roaming details.
Does Blackberry Support Bluetooth?
Yes, all BlackBerry smartphones higher than the 8100 support Bluetooth.
What OS (Operating System) does Blackberry use?
BlackBerry uses either C++ based or Java based operating system developed by Research In Motion (RIM).
Does Blackberry have a spell check feature?
Yes, all BlackBerry smartphones higher than the 8300 have the Spell Check feature. BlackBerry smartphones also include an AutoText feature, which automatically replaces certain text you type with pre-programmed text. The AutoText feature not only corrects commonly misspelled words, but also inserts punctuation and symbols into your message automatically.
1st Step to take if device is having problems?
- Remove Battery from device (while device is still powered ON)
- Leave Battery out for 30 seconds
- Replace Battery and let device boot up (automatic)
Where do I find my PIN and IMEI?
- Go to Options
- Select "Status"
Can I access my web mail on my Blackberry?
Yes. If you are a BlackBerry Internet Service customer, you will be able to access your webmail account. If you use BlackBerry Internet Solution, many online email service providers can be accessed via the BlackBerry Browser.
How do I add email addresses?
From the device:
- Click on E-mail Accounts link
Click on the Add e-mail account link
- Click on the email address you want to delete firstname.lastname@example.org link
- Follow the directions by entering the email address and password
How do I delete an email address?
From the device:
- Click on the Setup Internet E-mail Icon
- Click on E-mail Accounts link
- Click on the email address you want to delete email@example.com link
- Select the Delete link
How do I change the default email address on my device?
If you want to set the default email address on your device follow these directions. Once done this will become the default email when composing new:
- Go to Options
- Select Advanced Options
- Select Default Services
- Select Message Service
- Under CMIME select the email and a box will drop down listing all your email addresses
- Select the email address you want to become default
- Save and exit
What email accounts can I integrate my Blackberry handheld with?
BlackBerry provides a wireless extension of your existing email mailbox and integrates with various email accounts using BlackBerry Internet Email Service (BIS).
Can I open attachments on my Blackberry?
Blackberry provides an attachment service that allows you to open and view email attachments on your BlackBerry. Get all the information you need while you're on the go with the ability to open and view email attachments on your BlackBerry device, whether you have integrated your device using BES or BIS.
Can Blackberry be used for Macintosh computers?
The Desktop Manager Software for Windows is compatible with Windows XP, Windows Vista and Windows 7. If you are using your BlackBerry on a MAC you will need to install the Desktop Manger Software for MAC.
What is BIS?
BIS stands for BlackBerry Internet Service. Basically, this is a service from your provider that lets you receive email and access the internet on personal Blackberries. BIS differs from BES, or BlackBerry Enterprise Server, in that BIS retrieves personal email whereas BES retrieves corporate email. Normally, BIS provides push email for up to 10 non-corporate email accounts and some form of internet data service, whether that be a set MB limit, or unlimited.
Who needs BIS?
If you are not working for a company that has their own BES server, you will most likely need to use BIS to access your email and the internet.
What is BES?
BlackBerry Enterprise Server is a wireless email solution designed for businesses with Microsoft® Exchange or Lotus® Domino™ server environments. It includes both desktop software and Enterprise Server software that work together to seamlessly manage the link between the handheld devices and corresponding email accounts.
What are the Benefits of BIS over BES?
Get personal email delivered to your Blackberry
- Doesn't require you to set up a BES server.
- No BES licensing fees.
- The easiest solution for those who don't work for a company with a BES server, or for those who want to use a Blackberry for strictly personal use.
What support is available for BES?
Get personal email delivered to your Blackberry
- Monday – Friday: 8am – 9pm
- Saturday 9am – 9pm
- Sunday 10am – 9pm
Does DOCOMO PACIFIC offer 4G Services?
Yes. DOCOMO PACIFIC offers 4G HSPA+ & 4G LTE Services that are available for all customers. Customers can quickly send/receive emails, upload videos and content faster on DOCOMO PACIFIC's Network.
How can I avail of 4G Services?
4G HSPA+ & 4G LTE Services are enabled for all DOCOMO PACIFIC postpaid subscribers. However, not all devices support 4G HSPA+ or 4G LTE services.
Is there an additional cost for 4G Services?
No. DOCOMO PACIFIC gives you access to faster internet speeds with all our plans.
How much will MAX Premium cost?
MAX Premium is $49.50 / month in addition to your current (or new) Voice Plan.
4G LTE MiFi (FAQ)
What is a MiFi Device?
Using DOCOMO PACIFIC's network, a MiFi device provides internet access wirelessly; connecting up to 10 WiFi capable devices at one time.
Can I travel abroad with a MiFi Device?
No. MiFi devices can only work on Guam at this time.
What internet features will I have access to?
You will be able to browse the web, check e-mails, send and receive instant messages, and stay connected with your favorite social networks.
What data speeds are available?
DOCOMO PACIFIC offers the fastest internet service on island. Depending on your locations, you can experience 4G LTE speeds around the island.
Do I need to subscribe to an Internet Service Provider to use a MiFi Device?
No. Your internet data access uses the same network that your data enabled handsets use.
Does DOCOMO PACIFIC provide an e-mail address for use with a MiFi Device?
No. However, you are able to check your existing e-mail address via web access (such as Yahoo! Google, MSN, etc.).
Does sending or receiving file attachments affect my usage?
Yes. Attachment files vary in size and will affect your capacity.